Candlewood Suites Killeen - Fort Hood Area by IHG

Excellent studio apartment type rooms. Big tv, comfy beds, good AC. I liked everything about this place and the staff is excellent!

Ms Giselle at Candlewood Suites I had some difficulties with the accommodations but Ms Giselle and the Agent from ********** fixed the situation so profffesionally and expeditiously! Thank you so much Ms Gizelle

I had a very disappointing stay at this hotel and would not recommend it. I booked a room with a double bed but was given a single bed. Furthermore, I was informed that booking through ******* is just a request and not a guarantee. Had I known, I would have booked elsewhere. My companion couldn't stay with me due to the single bed. Additionally, the towels and bedding had light black stains, and the fridge kept leaking. The parking area felt sketchy, and although the walls are soundproof, the windows and doors are not, leading to noise disturbances. The front desk manager promised to move me to a room with a double bed, but gave it to someone else. Housekeeping knocked on my door despite the "Do Not Disturb" sign, interrupting my last morning. There were some positives: a convenient small kitchen area (though instructions for the touch stove would help), a decent bed and pillows, a big TV, a comfortable lounge chair, and effective AC. Overall, this stay was extremely disappointing, and I hope the hotel addresses these issues.

Very clean and friendly staff. Would stay here again.

Terrible front desk service . Charged , even tho was told since we called back in 2 hours would not be . “management” is a joke and rude , blamed it on new employee , but still , I am convinced they could have not sent that charge thru on a Sunday no less , no offer of credit either , No call from General Manager, No rtn email . VERY UNFRIENDLY To our Military , hotel is next to base, supposedly they appreciate military, no they don’t , STAY AT ANOTHER HOTEL .

The Kitchenette