TownePlace Suites Outer Banks Kill Devil Hills

This is our regular to stay when vacationing in The OBX! Good walking distance to things, pool and beach within walking distance right across road. Price is represented to ocean front! Easy parking. Hotel was clean, they do have laundry but a couple machines were out of order. Nothing too special about the breakfast. Nice outdoor areas to sit, grill, fire pit.

We have been coming to the TownPlace Suites Outer Banks every summer since 2021. It has been a solid place for us to take our annual family beach vacation, with good service, good rooms, easy beach access, and a standard breakfast. Absent some minor issues, we never had any problems there and enjoyed our annual trip there. However, this year was different and, frankly, unacceptable: There is a lovely outdoor pool on property. We have thoroughly enjoyed it in the past. It's a great place to stop before going to the beach. It used to have a door which required an access code to get in; this way the hotel ensured that guests only would use it. This year, the door was gone, and we noticed that the pool was much more crowded than in years past. People were even bringing dogs and letting them swim in the pool. Not wanting to cause a stir, I initially let it be. Then, one day in particular, the pool was overcrowded, as was the food stand. It took over an hour to get service from the food stand because a family of 20 individuals was monopolizing the area. All the sudden, one member of the family shouted "THE HOUSE IS READY! WE CAN GO!" and they all departed quickly. No single member of that family was staying at the hotel; they were just using the pool until their rental house was ready. I mentioned this to the food stand attendant who said that ever since the access door was removed "the locals and renters treat this as a community pool." I was flabbergasted. A paid benefit for hotel customers was unregulated and was being used by countless other people for free and without the right to do so. AND they were bringing their animals into the pool as well! When we informed the front-desk agent, she shrugged her shoulders and said "Yeah, we've been informed about this." When I asked her if anything was being done, she sat silent. We were told room service/housekeeping would occur every 2-days. We were told of NO OTHER restrictions on housekeeping. On our 3rd day there we left our hotel room at approximately 10:45 AM, and arrived back at approximately 5:30 PM, expecting to have new towels, our beds made, etc. Unfortunately, it was clear housekeeping had not come in at all. We spoke to the front desk attendant, who seemed uninterested in helping us, and she just said, "you left your room too late." I was a bit stunned, as we were never informed of housekeeping stopping after a certain time, and 10:45 AM is hardly a "late" time for housekeeping. She could not tell me a specific time for "too late." She gave us new towels, and said she'd put in a note for our room to be cleaned the next day; this did not happen. We made sure to leave our room BEFORE 10:00 AM, and housekeeping was still in the hallways. I confirmed with one of the housekeepers that we were on the list to be cleaned that day. We came back to a stack of 4 new towels sitting on our stovetop, and NOTHING else done. After going to the front-desk 3 separate times, they finally cleaned the room after

Really disappointing stay. Booked supposedly one of the best and largest rooms in the hotel (room 320) for a 5 night stay. Left a day short as the room was so uncomfortable. The large room had nowhere to sit except on a very worn, 2 seater which quite frankly grossed me out. No kitchen table (which was strange as there's obviously room and there's a "kitchen". The towels were like sandpaper and worn and dingy. The bathroom shower was gross - I showered in flip flops. There were only 4 water glasses and 4 coffee mugs in the kitchen. Never mind a wine or juice glass. The bathroom fan did not work. The gym had broken mirrors, the gym floors were dirty, and when I went to do laundry, 3 of the 4 washing machines were out of order as well as the dryers. At breakfast, they were out of eggs each morning I was there. The one redeeming quality is the beach path across the street with a pool and snack bar. And, the area is fun. I'm a Platinum Marriott member and this hotel was certainly not up to Marriott standards. It was bare bones and not well kept. Finally, I emailed both the hotel manager and owner and did not receive a response. Lynn at the front desk was very nice.

Horrible manager. Asked the front desk staff multiple times if the manager was available to speak to. Never available. Asked for my phone # which I provided. No return call. I simply waned to let her know about the mold in my shower, the UFO sound coming from the walls, and the panties found in my room. Half the staff can’t speak a lick English. Just terrible that she couldn’t bother to call me. She is pulling wool over everyone’s eyes and I truly feel bad for the owner and anyone who is already booked into this hotel. I checked out and went to Hilton Garden Inn - Kitty Hawk, what a relief! I have included some beautiful photos of Hilton Garden Inn. Don’t be fooled by this foolish so-called manager at Townplace - Kill Devil Hills.

If we could we would give this place a zero. I am a Marriott bonvoy member. Requested non pet friendly room no such thing at this hotel. People with pet allergies stay away. Floors in room stickey, bath towels dirty , toilet paper holders broken, outlets in bathroom did not work, fire pit outside a mess front desk clerk had to use rocks to keep fire going, pets in dining area, breakfast buffet disgusting, no workers at hotel had uniforms or name tags on except the day front desk person, no manager on duty I can go on. Please look at pictures attached and do not stay here. We had to check out early due to allergies and because we pre paid we could not get a refund. Marriott corporate is the next one to get this letter

No luggage carts were available upon check-in and the front desk said we could wait for a cart with no time limit specified. This is a 4-floor large hotel with an one elevator location in the center where as an elevator is needed at each far end of the complex especially for the handicapped and seniors. Room is poorly designed with three doors opening within a 3 x 6 bathroom and a hanging ceiling light over a walking area at head height.