Andrew
6. syyskuuta 2023
I spent nearly $800 for 2 nights in the "Deluxe Suite with Sea View" and it was a DISASTER. The rooms are about 40 years outdated, literally. The AC unit leaked on the floor causing wet carpet. The bathroom ceilings are so low and textured with what feels like razor wire that I scraped the skin off my knuckles hanging up a towel. The sea view suite has no private balcony or area to sit outside and enjoy the view, there are entry points on either side of the room surrounded by walking paths like you'd expect at a Super 8. The restroom smelled of urine and mildew. The TV did not work for the first 2 days until they finally provided a ROKU
I complained to ********** about this knowing having booked through them and prepaid the hotel would simply refer me to them, and they provided a $75 credit. That's it. The hotel, of course, refused to issue ANY refund because the only complaint I made was to **********
This feels like a catch 22 as a customer, since if you complain to the hotel directly they refer you to **********, but if you complain to **********, they check with the property, and if there is no record of complaint the property denies any refund.
I never write bad reviews, I hate giving businesses bad publicity or being "that guy", but this was one of the worst values for the money I've ever experienced.
If you're looking for something nice, private, on the water with a view, this is NOT the place. Ignore the 8.0 rating.
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