Wingate by Wyndham Kill Devil Hills NC

My children and I stayed at ocean reef for Fourth of July weekend. The room looked great from the online pictures and had great reviews so it was a no brainer to stay there! My kids were super excited to be close to the beach and have a pool. However, the room was filthy! Trash under the chairs and loveseat (that you’re not allowed to move by the way), black and red mold on the shower curtain, and a massive black ROACH! I had to go to the dollar store to buy a cheap shower curtain just so we could shower. I called the front desk at midnight to complain about the roach and have someone to come help me but she said maintenance was gone for the day and she would try to look for some spray. We had to leave the hotel at 12:30 in the middle of the night and make another reservation at another hotel 1hr and 30 mins away! My room was ground level and when I asked for a new room, they told me that the hotel was sold out for the holiday weekend. I spent $706 to stay at this place for two nights! I’ve been trying to call the hotel to find a resolution and they are avoiding my calls. I tried calling best western but apparently this company is falsely advertising as a best western hotel and they are not affiliated with best western! Never staying here again.. if you don’t mind roaches enjoy! To the front desk rep thinks you can respond to this review negating my experience: don’t start with your lies! This was a horrible experience and you know it! I deserve atleast 1 night refund. Tell Mr Patel to call me himself for a resolution.

We stayed 2 nights at the beachfront Wingate. The suite was very large. We had a corner room with a large living room and patio overlooking the ocean, nice bedroom with patio looking towards the Wright brothers memorial, a kitchenette and 2 TVs. The suite was clean and comfy. The wooden furniture could use a little tlc but it was fine. There’s guest laundry on the 3rd floor which was very convenient. No complaints except the room next-door to us had a very loud squeaky and slamming door. Based on the storage van and the equipment in the parking lot, it appears there might be some renovations happening. We didn’t hear any so no complaints about that.

The staff were amazing! Cleanest pool Ive seen by evidence that it was cleaned thoroughly every single morning. Poolside area was immaculate as well. Customer service beats the bigger chains hands down! The dune side views were just what the DR ordered. I would highly recommend to anyone who needed a break!

My group has been coming to this hotel for the past three years and have always had a great time. The rooms are clean and spacious with great views of the ocean. The staff is awesome and very knowledgeable. The location is perfect as it is close to several restaurants and souvenir shops. The front of the hotel has great views of the Wright Brothers monument and plenty of parking. My group is already planning for our return next year.

Stayed here when it was a Best Western, and we loved it. Saw some less than stellar reviews, but decided to book anyway. We didn’t love the place, but it wasn’t horrible either. The location and views are great. The room itself was good. Plenty of space which was nice. You get a living room and separate bedroom for the same price if not less as you would just a room. The views from our fourth floor room above the pool were great. The room is newly updated, and for the most part clean. The beds were comfortable and clean. We really liked having the living room to sit and relax in the evenings. The breakfast was good. Had breakfast burritos which were great, pancake and sausages on a stick, biscuit and sausage, waffles, cereal, bread, and fruit. The ladies in the breakfast room were the most friendly people at the hotel. We noticed that it seemed like they kind of stopped caring for the place already though. While the rooms were nice and updated, they didn’t finish them. No toilet paper or towel racks in the bathroom. That wasn’t a deal breaker, but a slight inconvenience. The pool was closed for our five nights also. It just looked like it just needed cleaned. That was the biggest disappointment as I like the pool in the afternoons. There was also fencing around the pool that was blown over. We didn’t see anyone working on the property for our five nights. The floors in the room also get very dirty. Like most other places they don’t do daily housekeeping anymore. I’m ok with that but we noticed on our second night that the floors made our feet black. Not sure if they were cleaned for night one, but we did notice it night two. Maybe they should have some mats outside or right inside the door to wipe off your feet. Other than the floors we felt our room was spotless. They didn’t even have a nice staff. Other than the breakfast ladies (who were amazing!) no one was nice. I felt like I was interrupting the front desk lady and her two coworkers when I checked in. I wasn’t even acknowledged right away and they continued their conversation while checking me in. We passed the housekeepers a handful of times, and they seemed to want to avoid people. We did ask about why they seemed to stop with the renovations. We were told that the hotel was sold again, so it’s in the process of a new owner. So the old owner doesn’t care, and the new one hasn’t taken over yet (not their words, but my assumption). I could have been ok with a couple of the negatives, but they just add up too much. Especially the pool. How hard would it be to clean it so people could use it? Either clean it or make a note on the website it’s unavailable like it says about the fitness room. It was by no means a horrible stay, but just a completely mediocre one. I would steer clear until the new owner has taken over and everything is up and in working order.

I would advise people to avoid this place. They have no housekeeping service and at the beach that is a huge negative. The floors get dirty very quick with sand in your feet turn black from walking around, so you have to keep socks on all the time there’s no towel racks anywhere to hang towels on there’s no toilet paper holders. Any amenity said there was an ironing board and iron, a phone and a hairdryer, and there was none of those. The fence was down by the pool and it didn’t look like anybody had the intention of fixing it which meant the pool was closed while we were there breakfast was OK I thought maybe we might have some scrambled eggs and fresh sausage or bacon but I guess not. It’s mostly frozen stuff along with frozen waffles and cereal I think the Wyndham hotel chain has really gone downhill fast and I wish they had not bought up all the hotel chains because now they are terrible! I’m Wyndham employee and I booked us through the Wyndham website and I tried to get a discount, but they told me that was considered a third party and they don’t issues discounts. Totally disappointed in this whole stay and I will never return here again and advise others to stay away also. The fitness center was out of service too, but that was the only thing on the website that they announced.