Hotel Chez Lando

The check in went well and rapid.

All the staff were very kind. The garden was well maintained and beautiful.

Improve: The only thing I didn't like is that the shower has low water pressure. Everything else was great!

I was disappointed with their shuttle service. I reserved my room and requested for airport pickup but none of their staff was at the airport to pick me up. I had to incur additional expenses to hire a taxi from the airport to the hotel of which there was no refund or remorse from the hotel management.

Very friendly staff here. Room had television that wasn’t working first night. They changed the box but as it runs on the broadband as that was dreadfully slow the television still wasn’t any good. No air conditioning in this hotel so make sure the curtains are closed to keep the temperature down during the day and it will then only be very warm instead of too hot at night. Service in the restaurant not very quick, but portion sizes generous and the cost of meals is very reasonable. They do tend to use a fair bit of salt with their vegetables so bear that in mind. Used the laundry service and shirts came back immaculate and nicely ironed for less than £1 each, ridiculously cheap and saves a job when you come back. Single glazing so plenty of road noise and they do like to use their horns in Kigali so something to be prepared for.

Basic room with no fan or AC Very nice staff and convenient restaurant. Room was very basic. Biggest complaint is that there was no fan or AC, or mosquito net (thankfully a net was not needed). Hallway was bit loud at night.