My stay at Okapi hotel started with the surprise that my room was not in the main building but inside a massage center. Week mornings were very noisy and people were around all day. Also, there was no hot water, wifi, fridge and Tv, all services that were listed on the app for that kind of room. Breakfast was average, not great not bad. Staff has been nice, but to be honest I wouldn't recommend staying at Okapi. It should be a hostel for the services it offers.
I tried to complain with trip.com just to find out that ******* was the supplier and that nobody was able to contact the hotel by phone to solve the question. The owner actually read the email sent by the assistance and he approached me just a day later, not answering the email but trying to solve it personally. I do not what to think, I'm very disappointed about how this was managed.
Käännä
Kazadi
Yhden hengen perushuone
Majoittunut 2. 2024
Yksin matkustavat
10 arvostelu
10.0/10
Ylivertainen
Lähetetty 28.3.2024
Very exceptional experience with Okapi hotel. Staff amazing
Käännä
Oczami Tubylca
Yhden hengen perushuone
Majoittunut 1. 2024
Pariskunnat
3 arvostelu
6.0/10
Lähetetty 29.2.2024
Zupełnie przeciętny hotel w dobrej lokalizacji. Dosyć dobre śniadania w formie bufetu. Jest ok.
Käännä
Magdalena
Yhden hengen perushuone
Majoittunut 1. 2024
Pariskunnat
3 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 26.2.2024
hotel for little money but in a good location and good service, good breakfast.
Majoituspaikan vastaus: Dear guest,Thank you for your feedback.We take your feedback seriously and will use it to improve our service onward.Regards,Okapi Hotel Management
CHIYO
Majoittunut 2. 2025
Muu
6.0/10
Lähetetty 19.3.2025
みなさん親切でした。
Käännä
Majoituspaikan vastaus: Dear guest,Thank you for your feedback.We take your feedback seriously and will use it to improve our service onward.Regards,Okapi Hotel Management
Michael
Majoittunut 1. 2025
Muu
10.0/10
Ylivertainen
Lähetetty 24.2.2025
Good
The staff were very helpful and the place whilst spartan is clean. Breakfast was a bit hit and miss but the views over Kigali whilst eating were brilliant.
Käännä
Majoituspaikan vastaus: Dear guest,Thank you for your feedback.We take your feedback seriously and will use it to improve our service onward.Regards,Okapi Hotel Management