The Lodge Luxury Resort at Lake Harmony

Overall good Staff were all very nice. Restaurant on direct property was closed. Was difficult to find and once we did, needed to go to other property location to check in. Would have been helpful to know that before. Pool heater wasn’t working. Hot tub was good, room was clean, breakfast was good. Beautiful view of lake. Overall good, just seems like the property could use a little upgrading

Everything was clean and nice!!!

Absolutely terrible communication between staff and guests particularly front desk staff being extremely rude unprofessional and nasty. Absolutley no accommodations were done during a snow and ice storm leaving the parking lot and surrounding roads like a sheet of ice leaving people stranded. Security offered to transport guests in their own personal vehicles and if the guest said no to it being or they felt unsafe the staff accused them of refusing transportation taking no accountability that this buisness was unprepared for a storm they knew about well ahead of time. Highly disappointed and will never return

Extremely disappointed! Checking in was a hassle! We struggled to find the correct location since the address listed on ******* wasn’t the actual check-in spot. Instead, we had to drive around the courthouse to find it. The safety of this place is highly concerning! The room door wouldn’t lock, and we had to barricade it with chairs while traveling with our two kids! Being a Pocono Mountain resort, they should be prepared for snow, but that wasn’t the case. We had to slide through the snow just to reach our cars. The front entrance wasn’t shoveled or salted, and neither was the parking lot. Many guests, including us, were stuck trying to leave, with cars slipping down the hill. One even crashed into the trees!!! When I called the front desk for help, they said they are aware of the situation and they were working on it! This was at 11 AM by checkout time and nothing had been done!!! It’s unacceptable ! They didn’t prioritize guests safety, especially families traveling with children!!!

Fueron unas vacaciones increíbles con toda la extensión de la palabra, ame el clima, los panoramas de pelicula, indescriptiblemente maravillosos!!, las actividades que el hotel ofrece con un extraordinario guía Luis Miguel Galvan super amable, atento, bilingue, pasiente, el personal de cocina maravilloso, el gerente de Lodge Roberto Badilla tambien una bellísima atención, la seguridad del agua Park inigualable, TOD@S super atentos mil gracias por hacer estos días de estancia simplemente maravillosos e inigualables

There was a karaoke session while we were here and it was amazing. Then to top it off, we had our good friend Luis showed us a magic trick and it was the best thing we ever seen. Props to Luis for showing us this amazing trick during our stay here at the Resort