Grand Hotel Kiama

My wife and I arrived around 4.00 pm and checked in at the bar as there was no front of house facility. The bar area was crowded with customers and there was a band playing We were directed to our room There was only one other party in residence during our stay. Our allocated room was on the top floor which required us to climb a number of flights of stairs to reach our room. Although I did not count then, I estimate the number of stairs to reach our room to be at least sixty. There was no lift in the building, and the standard of the handrails on the stairs was poor to say the least, and on some stairs, there was no handrail at all. I believe the standard of the stairs represented severe safety and fire hazard. There was no bathroom available on the same floor as our room, only one on the floor below, down several flights of stairs. The toilet facilities on the same level as our room were also poor. In the room itself, there were no facilities to hang our clothes. It was obvious the hotel relied heavily on the bar trade and accommodation facilities were incidental. There is no way I would recommend this hotel for accommodation.

WORST rating I can give. 45min wait. Sad shrivelled up tiny veil schnitzel on a bed of glue paste like mash potatoes $32. 3x burnt potato “scallops” the size of potato gems $10. We sent the food back and went to red rooster. Total fail and very rude slow incompetent bar staff.

Used to like the food here but last night was dire. Atmosphere is great. Staff were great but the food was bad. Cold fries, the green beans were practicality raw I took them back and the calamari was super greasy. The beans came back cooked but swimming in oil. Another table was leaving just after we ordered and they weren’t happy either. I hope the Grand gets their act together because we would like to eat there again one day.