"Hyvä hotelli"

"It was a very clean hotel, built in the same style as a Japanese business hotel. The toilets and showers were Bangladeshi style. The breakfast was delicious and had a wide variety of options."

"Alkua sisään hotelli ei ollut paras .Jokainen jo sai huoneita ja meille ystäväni ei ollut huonetta . Koska meillä oli aikaisemmin varaus vastaanotto he päättivät antaa meille huoneiston korvauksena viivästymisestä . Se kesti kymmenen minuuttia, mutta korvaus ylitti odotukset.Meillä oli kaksi suurta makuuhuonetta täydellä varusteella.Se oli myös keittiö vedellä, teetä ja kahvia. Suurella kylpyhuoneella oli erotettu ja suuri suihkuhuone ja jopa kylpyhuone, jossa on vesimassaa. Oli myös koko valikoima kosmeettisia tarvikkeita. Me odotimme illallista ravintolassa, mutta valitettavasti jälleen eurooppalaisessa tyylissä. Se on herkullista ja hyvin palvellutta, mutta ei alun perin, koska aamiaisillalla olimme täällä kaksi kertaa, kaikki olivat onnellisia. Se oli itsepalvelubuffet, jossa oli suuri valikoima .Se oli "Eurooppalainen " ruokaa mutta myös terävämpi ja alkuperäinen bengalaista ruokaa . Palvelut lattialla ja ravintola on suuri ja erittäin nopea . Kaikki hyvin puhtaat, joten lepoimme molemmilla yöllä."

"En ole jäänyt tähän hotelliin, mutta hotellin viranomainen vaati täyden osan laskua."

"The infrastructure and facilities of this hotel are good, but the main problem is staff training, professionalism, and consistency of service. At check-in, I clearly requested a quiet room. The receptionist confidently told me that the room assigned to me was very quiet and that I would not hear street noise. However, the room was facing the main street and was noisy. When I went back to the front desk, they changed my room to a quieter one. I appreciated the change, but I was surprised that the first room had been described so confidently as quiet. Either the staff did not know the room well, or they gave misleading information. Neither is professional. There was also a problem with the room door. My key card was not working properly, so I went to the front desk for help. The staff member behaved dismissively, almost as if I did not know how to open a hotel door. He came upstairs with a smirking attitude. In the end, it seemed there was indeed some issue with the door or handle. A professional response would have been to check the door politely instead of making the guest feel foolish. Cleanliness was another issue. On the first morning, I woke up sneezing badly. Although the room looked clean on the surface, I later found a large amount of dust under and behind the furniture, including around the refrigerator and drawers. These areas clearly had not been cleaned properly for some time. After I complained, it took around 45 minutes for someone to come and clean it, even though it was during the daytime. The coffee lounge service was also disappointing. On my first evening, around 7:30 or 8:00 p.m., I went there for a cappuccino, but no staff member was present. I waited for about 7–10 minutes before someone from reception came and asked what I wanted. After I ordered coffee, he disappeared, and another person came later. Eventually, I was told that the coffee staff member had gone to the washroom. By the time the person responsible for making coffee finally appeared, about 25 minutes had passed. This was not early morning or late night; it was normal evening service time. I left without having coffee. Breakfast service also showed a lack of basic hospitality training. For three consecutive mornings, the person making omelettes barely communicated with guests. He did not make eye contact, greet guests, or ask what kind of omelette they wanted. Guests had to place their order while he remained almost completely silent. He may be a nice person, but in the service industry, basic politeness and professionalism matter. Overall, this hotel has good facilities, but the guest experience falls short because of poor staff training, uneven service, slow response, and unprofessional behavior. Management should focus not only on the building and amenities, but also on how guests are treated."

"Unfortunately, my experience was disappointing. The bath towels were old and worn out, the air conditioning was not functioning properly, and the restaurant cleanliness was below standard. As a 3-star hotel, I expected better maintenance and overall service quality. I hope the management will address these issues and improve the guest experience."

""Tein vahingossa varauksen ja peruin sen vain 10 minuutin kuluessa, mutta en ole vielä saanut korvausta. Tämä on äärimmäisen pettymys ja huono palvelu.""