Vieraskäyttäjä
18. tammikuuta 2025
I had a opportunity to stay at Ramada for abut 4 nights this month and must say the name does not live the hype. So lets begin, the check in process was seamless and the staff was friendly. I was given a room on the 1st floor pool facing superior which was absolutely dingy, hardly any light, poorly kept. Refer to the attached photos. The room was not even cleaned proper as even though the whole hotel was non smoking the bathroom had a cigarette butt right on the basin. Maintenance seem to be far fetched idea plug points didn't work, the wooden flooring added seemed to be a rush job where they put the skirting on the older one, only one light working properly in the dresser and the room smelled over all moist. This After brining this to the attention of the department manger as the GM was not available in the evening i was moved to a different upgraded room which was a Deluxe category. The room was much better and well kept. Now i tried to access the wifi but 1st it didn't connect and then when it did it kept disconnecting, not at all stable. Finally i had to escalate this to their IT team who the next day had to call in engineers to have it fixed where they found lost of breakages in the wires and the access points having issues. Thankfully this was fixed and network was stable post that. Went for dinner that evening and i ordered a grilled chicken with sauteed vegetables which was average again. The next day morning breakfast at 9AM was utter chaos, no one to attend tables, the food tasted average, asked for an omlette that the chef forgot, not even water was offered on the table. When I brought this to the attention of the manager he seemed unapologetic. That day's lunch I tried room service to my surprise even after ordering a different dish i was served the same grilled chicken which was offered to me in dinner in a different name. Post which my reluctance to order room service was quite evident. In all this, the staff was friendly always willing to help including folks like Manish and Jitender at the restaurant, the SPA experience was great, big well kept lawns and the hotel's convenient location closer to the airport and to the market place was an added plus. Nett nett, if you have other options for a property you might want to consider looking at them first.
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