The Saint Hotel Key West, Autograph Collection

Maria was a phenomenal bar tender. Best mixed drinks on the blocks! Food was amazing too. Try to make it for happy hour. Great selection of food and music options are great. Alex Anthony is who we find everytime we are in town. Make sure this is stop on your Key West list!

I loved this hotel. The rooms are small, but the hotel quality and amenities make up for the room size in my opinion. The staff were lovley and kind. Id definitely stay again

We had high hopes for this hotel. We are Marriott Titanium members so very loyal to the brand. Our encounters with most staff were very pleasant. We were happy to have daily housekeeping and water in our room. We had a pleasant lunch at the restaurant while we waited for our room. The hotel itself is old and we were in a king bed on the 2nd floor across from the Roof Top bar. Note there are no elevators. The bar and music stop at 11. The lighting in the room is very poor - part of the vibe is blue lights so our bathroom had one blue overhead light and 2 dim sconces at the vanity. One of the sconces would flicker off and on. I felt like we were in a disco. Very difficult to put on makeup or for shaving - no natural light. Our room had a loud dehumidifier that needed to be run or the humidity would soar to 90 in the room. We could not cool the room down even though it was only 70ish outside. It was pouring rain one morning and I decided to walk to the lobby to get us coffee. So I walked down the steps in the rain and then through 2 different pool gates to get to the lobby. The man at the desk provided me with an umbrella but to get back to the room with the coffee, I need to put everything down, lift the latch on each gate, prop it open, put one cup at a time on the other side and then back to holding the umbrella and 2 cups of coffee up the stairs to the door that open to our hallway and then open the door to our room. Exhausting! We paid a lot for our stay and would never stay here again. There is another Autograph Hotel around the corner. Perhaps that is a nicer property.

In early October I booked this hotel for a stay January 11th with my 5 year old son (he was on the reservation). At some point between my booking and January 1st they switched from a regular hotel to an adult only hotel with the tag line “Where We Play Naughty and Sleep Saintly”, which is obviously not ideal/safe for a five year old. Hotel did not contact me at any point to even let me know this. I contacted Marriott on 1/1, and then cancelled my hotel on 1/2 having not heard anything back. Manager finally called back on 1/2 after a second follow up and seemed to think my cancelling my room 1/2 took care of everything from their end. Was unapologetic and dismissive. I had to scramble with 9 days notice to find new accommodations with rates jacked up due to the short notice. I’m not sure what its like to actually stay here but if the my interaction with the manager is reflective of the level of service they offer than buyer beware.

The grounds are beautiful and the hotel is in a very convenient area that is close to Duval and old town. The staff was very friendly as well. The size of our room was extremely small. The shower is not in the bathroom it is actually in the room and glass door had to be lifted to close and open. We understood it was an intimate hotel and thank goodness we have been together for 13 years is all I have to say. This was my 25th time so key west. I did love the private entrance on Duval.

The friendly helpful staff