Bungalows Key Largo - All Inclusive

stay away. the “early access” just means that you get to wander the property waiting for your room. a total scam and not worth the money. that’s why they don’t let you cancel or shorten your stay, once you are here. Don’t fall for the scam. the food is bad, no real beach, just some pools, just a good website. save yourself from stress bad blood pressure. just an awful product

I had a very disappointing and painful stay at the Bungalows. At dinner on our first night, we were seated at a table on the rocky beach area. As soon as I sat down, my chair fell backwards into a hidden hole in the sand, and I landed on the rocky ground. My arm and elbow were badly cut, bloodied, and bruised. Another guest helped me up and said that the exact same thing happened to him in that same chair shortly beforehand. As such, the staff knew that the chair was in a dangerous location but still sat me there. I spoke to the manager, Cynthia Costa, about this incident. Cynthia was shockingly rude, unapologetic, and cold. She blamed the incident on unpredictable nature of the sandy ground and did not offer anything to make things right. I asked her for my wife and I’s spa treatments to be comped in consideration of the incident. She offered to comp just half of the spa treatments, which I found unacceptable. She claimed that the owner would need to approve a full refund of the spa costs. I asked her to speak with the owner about it, but I never heard from her again. Aside from this horrible experience, the resort is generally overpriced and understaffed. Most of the staff are very friendly and the grounds are pretty. However, the food quality is poor, there is a lack of staffing, and the amenities are lacking. It is not worth the hefty price.

We had a wonderful time at The Bungalows Key Largo. From the moment we arrived everyone was so welcoming and professional. Our welcome drink, Tiki Tai, was delicious and set the tone for our days in this truly tropical paradise. We were transported to our bungalow and given a quick tour of the grounds. The bungalow was spotless and smelled so good. The outdoor shower and tub was so nice and felt truly secluded and private with the beautiful tropical foliage everywhere on property. We had amazing service throughout our stay. Some mentions for excellent service, Christopher and Manuel at Fish Tales for dinner. They were wonderful and very knowledgeable. Steve at Sea Señor was super nice and it was truly a pleasure having him during our dinner that night. Amber at the Tiki Bar was so sweet and her guavalajara cocktail drink was amazing. It was a pleasure meeting her and talking with her. Nightly entertainment was great. We had Leah Sutter singing and she’s amazing. Enjoyed her music so much. We also had trivia night with Katelyn. She is wonderfully entertaining and funny. The questions for trivia were great and her approach was so fun. Great energy. We loved everything about our stay. It’s not cheap to stay here but we found that it was definitely worth the money. The only thing I would recommend is that they would let you add tips at the end of stay rather than being handed a receipt to fill in tips at the end of every meal/snacks/drinks. Other than that which isn’t too bad just a little annoying, we absolutely loved our stay at The Bungalows Key Largo and will definitely return in the future.

We loved our 7 night stay! The food was amazing, the beds were great including down pillows etc. Drinks were top shelf and fabulous. the resort is beautiful and the staff (waitresses bartenders etc are the nicest people and just want you to have a great time) With that said, I know why people complained about additional items, tipping etc... and it all falls into one place - the only negatives I found were solely done by front desk and those answering the phones. These folks need training on customer service. I did find that if you questioned something they blamed it on someone else etc. They didn't return calls and had no real knowledge outside of whatever it says in their limited handbook. Really they just need training on customer service and being the first voice you hear at this resort - my guess is they haven't or it was just bad training because I sat and listened to them answer questions from guests and on the phone and it was pretty bad. When I asked about something on my bill, she immediately blamed the crew on the boat. That is not what you want to hear from the person in charge of your bill. Also when I called them with a question from my room, she said would would check and call me back and never did. when I made my reservation they had no clue about car services, taxi's, sea planes etc. So I will help you here - if you are coming from Miami please use GOPRO car service - they were amazing, lovely cars and extremely accommodating. (the service the front desk told me about never returned my call), there are sea planes but the front desk didn't know much, then said they would send me info and never did. So once again, the front desk and those answering phones are the only issue I found as a negative and considering how great the hotel is - I would let it go and just hope at some point the Johnson family who owns this hotel will read our reviews and audit the front desk staff to get them the training they need for front of house.

This is our 2nd visit to the Bungalows! The staff was warm, friendly, and gracious! Service was excellent! Exceptional food and high end drinks! Christopher Lang and our chef made our dining experience memorable! The views of the sunsets and beach were relaxing. We enjoyed the privacy of the bungalow and the bikes. We will go back! Coming back with friends!

DO NOT BOOK WITH THIS RESORT!!! This resort was terrible to deal with and is incredibly dishonest. Due to some medical issues, we needed to cancel our reservation. We cancelled 30 days before our arrival date. They charge you a $250 cancellation fee!! This is a total scam! I could see if it was a week before, and they had a hard time filling that reservation spot, but a 30-day notice should not have any kind of penalty. I talked to management and explained that we had to cancel due to my husband needing surgery, and the $250 was needed to help cover medical costs. There was no budging, and they were not sympathetic to our situation. This is so dishonest, and they will never get our business. I would not recommend anyone booking with them!