Baker's Cay Resort Key Largo, Curio Collection by Hilton

有個枕套是臟的，床有點潮，餐廳服務很不錯，沙灘有免費的娛樂

Great hotel, all the staff, from the second you pull up in the car are fantastic. The towel guy went and got extra sunloungers — nothing seems too much, which is how you want to feel on vacation. Have to give a special mention to the lovely bingo game lady, she was very entertaining. They have a bit of beach that’s nice and a great place on the rocks for cocktails. Rooms are nice and spacious. The pool is small but the beach more than makes up for it. Will definitely stay again when in Key Largo.

Todo perfecto y la atención excelente

This hotel does not look like the photos, don’t be fooled. The staff are absolutely vile! We arrived late after a long drive and we’re greeted by two okay receptionists but not very accommodating then we walked to room and there was blood on the couch and the room was unclean so we rang reception and asked to move rooms and got no joy. We then got the front desk manager called Janelle and wow she was like cruella de vil, she was soooo rude i have actually never been spoke to like that in my life. She was patronising and condescending and made us feel like it was our fault that the rooms was dirty. She showed us another room and said ‘be careful where you step don’t leave footprints’and then we opened the curtains to see the view and she raised her voice and said ‘don’t touch the window because we’d have to clean them then’ we was all dumbfounded, more rudeness for absolutely no reason. We was all silent. Then we went back to the reception to discuss if we could actually move and she went full blown rant about how it’s clean and just not our standard of clean, like what does that even mean! If it’s dirty it’s dirty end of. We still never even uttered a wrong word back just felt so awkward and uncomfortable at her tone and the was she was speaking and explaining it to us so we went in to the lobby to discuss what to do as none of the rooms were any better than the first unclean one and one of the other receptionists who was there for the rant came over and said ignore her don’t understand why she’s being like that and she was shocked at how she’s spoke to us 🙈 we then just rang trip and they sorted and refund for us and we had to pay a lot more money for another hotel and didnt arrive until 1 am we were so tired. She was slo quite smug when we said we wouldn’t be staying which is strange like why would you not want people to stay at your hotel. So the moral of the story is do not book this hotel, i also think Hilton would be upset at the standards of it as it’s definitely not a curio collection hotel, it’s run down and old.

This hotel looks nothing like the photo online and we arrived late after a long flight and drive! This staff was terrible not helpful at all the two receptions girls was nice but the hotel front desk manger Janelle was absolutely horrible spoke to us rude from the start! And our room had blood stains and everything it’s cost us a $700 dollars to move hotel that night! We didn’t feel safe to leave our bags etc to stay! Was there to start the celebration for our honeymoon with our friends and it was very upsetting for all of us! Never experienced anything like this and the way she spoke to us!

SECOND TIME AROUND was better than the first time! Baker’s Cay is a hidden gem in the heart of Key Largo. Skip the flight to Jamaica because it’s right in the Keyes! This is our 2nd time at this resort and it was just as exceptional as the first time. Our favorite staff members from our trip last year who make our stay welcoming, relaxing, comfortable and FUN, are all still here! Gregory (valet), Max (beach Concerige), Ainesworth (Jack of all trades) and Justin & Ansley (Calusa Restaurant). This is going to be our annual staycation trip! See y’all next year!

Beautiful property but the pools and hot tub were dirty and really need to be resurfaced. The hot tub was so rough it cut my leg! Really expect more for such an expensive property. I love the pool waterfall and It appears they did a nice refresh on the property but didn't resurface or retile the pools and hot tub.

Jasmine was lovely she made us feel so comfortable and welcomed. I would highly recommend going for the beach and for jasmine’s hospitality. The drinks were great and the views were beautiful. We couldn’t recommend it enough! Please go to see Jasmine!

Rusty was attentive and so caring ! Thanks for making our dining experience great ! He accommodated us to a beautiful scenery spot for us and the kids and was always checking on us. We will definitely come back. Although it was raining that day , it was beautiful