The Ritz Carlton Key Biscayne, Miami

In general, I liked the hotel, the rooms are clean, there is everything you need. Good beach, the territory is not big, but well-groomed. Minus is the staff that cleans the Hotel and the room. Already from 8 am in the corridor begins a constant very loud communication and laughter, it awakens and does not allow you to sleep and rest. To our room, despite the inscription do not disturb, came twice without any knock. Therefore, the whole impression of the hotel was spoiled by the absolutely uneducated noisy cleaning staff. I probably won't stop in the future.

酒店環境優雅，私人海灘舒適，餐廳美食一般但服務熱情，房間寬敞視野開闊，酒店服務周到

We booked a holiday trip to Florida in December 2024. We booked the Ritz Key Biscayne, and then planned on heading down to Key West for New Year's Eve. Flights, car rental, two resorts, watersports, and even restaurants were pre-booked. Unfortunately, my mother-in-law went into hospice and we were not able to go on our trip. The following canceled our reservations without fee: United Airlines Hertz Car rental Ocean's edge resort in Key West Fury Water Adventures Stinkin' Crawfish restaurant When we called the customer agent at the Ritz Carlton Key Biscayne, she assured us that it would be taken care of, under the circumstances. It was not. We were charged for two nights. When we called back, we got a very indifferent response. We tried all means to have the resort follow through with the reassurance we received from the first woman who answered the phone. Management intervened. They dug in and refused. So that's how it ended. To summarize: Heartless: policy overrides sympathy Inconsistent: one employee can say one thing and her manager can undo her kindness.