Hotel Nissaki Beach

I read a lot of negative reviews the night before we arrived which made me a bit concerned, but I was worried for nothing. We were greeted straight away with a member of staff collecting our bags and taking them to our room for us. Another member of staff welcomed us with a glass of lemonade as we went up to reception. There was a €7 per night for the room tourism tax we had to pay on arrival which totalled to €49 for the week. The hotel was clean and we always saw someone cleaning the hand rails on the stairs or the floors. Our room was cleaned everyday as well and we were given fresh towels. The staff in the restaurant were quick to ask us for our drink order as soon as we sat down at our table. There was always a member of staff on hand at the bars around the hotel as well so service was very quick and efficient. I even got a free 2 minute massage while sitting near the beach. A lot of the negative reviews I saw mentioned a horrible smell which luckily we did not experience no matter where we went in or around the outside of the hotel. The free shuttle bus service into Corfu was a great feature as well as it allowed us to explore more of the island. There was little in terms of entertainment, but that was mentioned in the description of the holiday before booking so I was aware of that. Our room had a smart tv though, so we were more than happy to just watch a movie on Netflix and chill with a drink from the bar at night time. The TV only seems to connect easily to a Samsung phone though, so iPhone users might struggle. We booked a sea view balcony room and the view was stunning! We were situated right in the centre on the third floor so I feel like we got one of the best locations. I have included a photo of the view from our balcony. My one issue with the hotel is the tiny elevators. Every time we went to get into one it was already full with just 3 people in it, so we ended up taking the stairs everyday because it was quicker. I’m not sure if they would be suitable for anyone who requires a wheelchair or mobility scooter as they were very small and always occupied. The location of the hotel itself is quite far away from any shops or tourist locations, so it is recommended to hire a car or scooter, but if you are looking for a nice, relaxing holiday of just chilling by the pool or beach then this hotel is fine. The beach is a pebble one though, so a lot of people, myself included, wore aqua shoes as the pebbles do sink as you try to get into the sea making it very unsteady as you walk. I also recommend buying a snorkel as there are lots of fish to see. Don’t buy one in town though, because ours set us back €40! Buy online before you go on holiday. The hotel is adult-only, but I did see a few families walk into the grounds from along the beach. Most seemed to just walk through to get the the path on the other side which leads to Agni beach while one man turned up with two children and tried to order from the pool bar, but was turned away. The

Arrived after restaurant closed . No one warned us there was a virus which got worse as the days went by , my friends wife went down with it early pm on third day and my wife later in the evening ,this lasted 2 days , my friend and I were lucky and did not get it although I did feel unwell on one day . The smell of sewerage around the hotel was awful people were wretching when walking to the quiet pool , this pool could have been great except the bar was only open when they felt like it ,the sun beds were tidied up evenings but the area was never swept or cleaned once in the two weeks we were there.The lobby bar staff were polite and service was good , food at dinner was OK but mainly chicken pork or fish with very little veg .Our room was cleaned well with fresh towels every day and sheets changed regularly , our maid was very pleasant and we have no complaints with her work . Its unfortunate that the smell was so terrible that a lot of the time you could not use your balcony and had to keep doors closed. The beach is good , but a rip off as you had to pay 5 euros a day for sunbeds on the beach , although they only had a limited amount of beds around the small pool .IN ALL,EXCLUDING THE VIRUS , NOT UP TO THE TUI BLUE STANDARD OF OTHER HOTELS IN THE GROUP WE HAVE BEEN TO would we visit this hotel again NO

Update Finally TUI acknowledged that there was a problem at this hotel and we were given option to change hotel/holiday without penalties however we had to pay extra to now go to Turkey - very poor customer service but can’t risk health going to a hotel with known Norovirus outbreak - hotel still open and has never closed for required deep clean - avoid if you can as definately not TUI Blue standard and definitely not 4 Star. So we are booked to travel on 18th October - advised to sign into TUI Blue App for hotel for further info - found out through pin board that hotel was hit by massive Norovirus outbreak - having a compromised immune system, have obvious concerns about going to hotel without knowing more details. Reached out to TUI and they had “no” information but would check and call me back in 72 hours - predictably no call received, so I followed up yesterday and was advised yes there was Norovirus at hotel but they were still sending people to hotel as they couldn’t make any changes to reservations until 13th Oct however on the same pin board people were being offered alternative hotels or destinations - no consistency in the advice and help being given. So we are faced with a wait until Sunday to discover whether our holiday is on or off as I won’t be going to somewhere that’s a potential threat to my health - TUI are negating their duty of care to their passengers by putting them at known risk at this hotel - I have sent suitably worded complaint to various email addresses available online but no response as yet. Such poor customer service which we didn’t expect from a company we have travelled with multiple times.