Vieraskäyttäjä
4. tammikuuta 2023
The design of the rooms and the overall hotel was very nice and the fireplace was great. However, besides that, we did not have a positive experience. unfortunately we had several incidents linked with very inflexible service from the staff that disappointed us during our stay and that definitely do not qualify this hotel as a 5-star. to start with, there was a music speaker playing in front of the door of our room the whole day. when we called at 22:30 to ask to turn it off, we were told that they could not do so until 23:00 (as the speaker was connected to the music of the bar - which is IN ANOTHER BUILDING!!). moreover, the spa is extremely limited. it was impossible to book a simultaneous treatment for me and my husband due to lack of personnel (there is only one therapist on site). my husband did get a massage but it was so poor that he decided to leave after 20min (this never happened to us before). despite this, the massage was still charged full price and during the stay / checkout no effort was made to compensate for this negative experience (while there were many occasions). finally, additional charges are applied for several services in the hotel which should be included (coffee at breakfast, wood for the fireplace in the room, additional time in the spa).
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