SpringHill Suites Kennewick Tri-Cities

Very nice hotel next to Toyota Center We’re in town for a concert and wanted to be walking distance to the show Very clean facility, rooms are spacious, clean and comfortable Restaurant and bar is convenient…. Give it a try on your next visit to the area

First the good. Nice rooms, friendly staff. The not so good: The minor details make the stay good or bad. The hotel struggles to deliver on the basics. The breakfast was mediocre. One day, they didn’t have forks. No yogurt, no bread to make toast and they ran out of peanut butter. It appears that they are winging it on their included breakfast. They offer guest Landry but don’t sell detergent??? As a suite hotel charging $250 a night, I shouldn’t have to go to a store to buy detergent and dryer sheets in retail sizes to do one load of laundry. Overall, it a nice clean hotel that could do significantly better if they delivered on the basic needs of their guests. For the money, I expected more for Springhill Suites

The room was lovely. It’s a Marriott. The hot tub was wonderful and almost made up for no bathtub in the room. The pool was pleasant. Breakfast offered many choices from an oatmeal bar to create your own breakfast sandwich Modern decor and well maintained, courteous staff. Attention to detail, it’s a Marriott. Convenient location with a restaurant on site for dinner and drinks.

I will start with the best things - Everything was clean, the bed was super comfortable, and the shower was fantastic! We did not use the fitness area or pool but they both looked nice. The breakfast area was comfortable and spacious. The hotel is in a super convenient location, located near pretty much everything you need and more. It's only a short walk over to Toyota Center. The just ok things - The breakfast was just ok, they only provide waffles on the weekends and they pride themselves on a breakfast sandwich bar, only there was a sign stating the toaster was out of order...who wants to eat an english muffin that isn't toasted? They do provide a decent selection of oatmeal with toppings, cereals, yogurt, juice and coffee. We had a king suite...it has an old school layout, just ok, not very spacious but it worked. The only things we weren't too happy about - we went to a hockey game on new year's eve, when we walked back, there were tons of people going into the hotel which was a bit sketchy, you couldn't tell who was a guest and who wasn't. Also, it was only around 9pm on new year's eve and the restaurant and bar was closed. There were a ton of people looking to get drinks and food, but they had to leave. We didn't want to drink and drive, so we just went to our room. All in all, we will definitely stay here again!

Great Hotel. I'll get to the one-star off in a moment. Rooms are awesome, quiet, comfortable and modern. Small refrigerator. microwave and a nice keurig coffee maker in room. Awesome staff. Plenty of free parking and a small bar/restaurant that is open in the evenings until 10pm. Clean property and well maintained. Absolutely stay here. Very close to so many restaurants and stores too. One star off for the disappointing breakfast offerings. Really sub-par for a top notch Springhills. I was disappointed they didn't have the usual waffles, but also no fruit, yogurt, muffins or really much of anything else beyond cereal, egg patties and sausage that you needed to be put together and microwaved. Just struck me odd for such a great property otherwise. End of rant and furthermore I'd stay here again, just don't believe the and breakfast pictures here represent the actual breakfast choices offered me today.

Weekend stay for a tournament. Lots of wonderful details including our team pic on the announcement photo board. Lots of breakfast options, water or coffee available throughout the day, friendly staff. Small pool but hot tub also. Really enjoyed our time here.

Nice hotel, but mid charged me and after months of trying, no one at the hotel will return my calls. I stayed at the hotel for one night in September 2023. After checkout, a pet cleaning fee was added to my bill. The problem is I did not have a pet with me during the stay. I have called a dozen times. The front desk doesn’t have power to fix things, but they tell me that a manager will call back. No one does. When I try to transfer to accounting or to a manager, I get voicemail. I leave a message and no one calls back. I’ve emailed the general manager, Cliff Reynolds. He hasn’t responded to my emails. I’ve called the general manager and always get voicemail. I leave a message, but I don’t get a call back. After 2 months of trying. More than a dozen calls, 3 emails — I haven’t gotten a single response from the hotel. Very unprofessional. This will go to credit card dispute. My advice is to avoid this hotel. They are not worth the frustration.

Terrific new modern hotel. Wonderful breakfast, best coffee had in a hotel in a long time. Located in center of Kennewick near restaurants, shopping. Near freeways. Bed in room very comfortable, staff excellent, responded to our needs. Will stay here in the future.

Terrific hotel. Wonderful staff, clean and modern rooms. Breakfast offerings acceptable, except no bananas for the cereal. Near restaurants, event center and the freeway. Easy access to the tri-city area, and near to a Costco. Will definitely stay here again