Hidden Pond Resort

My stay at Hidden Pond, during high season, was terribly underwhelming. I encountered staffing deficiencies every step of the way. From the shuttle to town unavailable when needed during regular mealtime hours, to an absence of poolside staff to refresh the towel bin, to hunting down staff in the pool-adjacent restaurant to get a refreshment… the challenge to find help was relentless. On-site dining reservation availability was slim to none. The rooms were nice, however the overall experience was not up to par for the price point.

I have to take a moment and warn fellow travelers about my experience with this company. After making reservations for 2 nights, we attempted later to book a 3rd to take advantage of an end of season celebration they promoted via email. This is where the enchantment wore off. Since I booked through my credit card company, they were not able to just add a day. This may seem crazy to some, but to them it is SOP. Their system can only book 2 day minimum, and since I already had 2 days and need only one additional, I was told it was not possible. Their solution was for me to cancel my previous reservation, which was $30 less a night and then they could book the full 3 days easy peasy, albeit at the higher rate. So, I changed my entire plans, including flight schedules, and called back to complete the reservation. During my call "Brian", whom I had spoken with previously, became confused. On my original call I had requested to extend my reservation leaving 11/3 to 11/4. Now in a moment of clarity, he informed me that they close for the season the 3rd. I requested a manager to discuss my dismay and was transferred to Lindsy, who was very apologetic but was not a manager, one was not on duty today. My only recourse was to cancel my entire reservation, included restaurant reservations and begin another search for somewhere that would match my dates and hopefully tell me correct information on the first call before more hours of my life are wasted.

Hidden Pond is pure serenity. Cabins were lovely and cleaning team was amazing! Morning yoga was perfect in the garden and my massage was very relaxing. Although the resort is set apart from town center, the shuttle service was perfect for getting around. Deano the chauffeur was always prompt and had great suggestions to make our stay better And we loved his music !!!