Good service ! Staff are very friendly and helpful. We went on Christmas Eve and most of restaurant are closed, the staff help us to find out the available options.
The restaurant service to get the dinner from order to table took 2 hours and ended up to wrong delivery. No discount etc. got to balance the extremerly slow / wrong service. Been using the hotel for over 20 y as a part of the way to lapland. Have to find a better options on the way. Nobody seems to lead the restaurant service.
Käännä
Majoituspaikan vastaus: Hello and thank you for leaving us a review. We am truly sorry our service was slow, inaccurate and did not meet your expectations. Unfortunately, we lack some resources in our restaurant on that weekend and could not react to that on time. We know this explanation does not make your dinner experience more tolerable, but sadly we were not able to perform any better. Our next step is to take a good look in the mirror and make sure we learn from this mistake. We would greatly appreciate you coming to visit us again. With Kind Regards, Karolina Reception
Pirjo
Majoittunut 1. 2025
Muu
3.0/5
Lähetetty 15.2.2025
Hotelli nähnyt parhaat päivänsä.
Käännä
Xin
Majoittunut 1. 2025
Muu
5.0/5
Ylivertainen
Lähetetty 14.2.2025
Great service
Käännä
Esa
Majoittunut 1. 2025
Liikematkustajat
3.0/5
Lähetetty 11.2.2025
Time travel to the 80's
All worn out, hopefully there will be courage to refurbish or rebuild. Tourism in Kemi really needs modern accommodation.
Käännä
Majoituspaikan vastaus: Hello Esa!Thank you for this important feedback. We will forward this wish for renovation.We are sorry that our cleaning and service was not up to your or our standards. Thank you for staying with us and welcome again!With Kind Regards,KarolinaReception
Vieraskäyttäjä
Majoittunut 1. 2025
Pariskunnat
4.0/5
Erittäin hyvä
Lähetetty 10.2.2025
The service in the reception was excellent. I sent an e-mail and got the answear very soon and it was friendly and polite. With check-in the receptionist’s smile was nice, it seemed she enjoyed her work.
Käännä
jean
Majoittunut 1. 2025
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 8.2.2025
Great facilities at the hotel. Good location for touring the area.
Käännä
Vieraskäyttäjä
Majoittunut 1. 2025
Perhe
5.0/5
Ylivertainen
Lähetetty 8.2.2025
This is an amazing place for families. Our room was safe for our toddler. There was a playing room near the breakfast area. Breakfast is great as everywhere in Scandic. Swimming pool is the best addition to the sauna.
Käännä
Vieraskäyttäjä
Majoittunut 12. 2024
Perhe
3.0/5
Lähetetty 11.1.2025
The location and sleep quality were very good, a few areas could be improved to enhance the overall guest experience. The service and cleanliness were satisfactory but did not stand out as exceptional. The room quality was average, meeting basic expectations but lacking the extra comfort or amenities that would have made the stay more memorable. One significant area for improvement is the breakfast. While it was decent, offering more variety and introducing unique options could make it more enjoyable for guests with diverse preferences. Lastly, considering the overall value for money, I found it lacking compared to similar accommodations. Enhancements to both the facilities and guest offerings could better justify the price point.