Fairfield Inn & Suites Keene Downtown

The hotel is perfectly located in the center of historic downtown Keene, NH. The staff are warm and friendly. Our room was clean, surprisingly large, and well-stocked with towels and cups and coffee, and had a mini fridge that worked well. And the free breakfast had good choices from grab and go (cereals, oatmeal, muffins, fresh fruit, etc) to hot prepared foods (eggs, bacon, potatoes, etc). But a few things missed the mark. The window air conditioner blocks the ability to close the shades, so the room was brighter than ideal at night. The mattress felt soft and saggy, like it was probably due for replacement (unless it was just that soft to begin with?). And some of the furniture in the room was tired and old and visibly falling apart (the bed headboard was flaking and peeling, and the desk chair was basically unusable, beat up and shedding pleather, see attached photos). I would probably return again despite the minor condition issues in our room (and perhaps we just got unlucky and other rooms are in better shape), but I do think a Marriott brand hotel that costs several hundred dollars a night should replace damaged room furniture before it starts to look this beat up.

The location was nice downtown in local historic shopping district with limibut that was about all. We stayed one night visiting with family. Room 304 view roof top and walls. The beds were hard and uncomfortable well below Marriott standards. Very little sleep. Pillows flat and compressed. Headboards on wall were peeling. Shower rod was broken from the wall as if someone was swinging on bar. Shower had hot water but no pressure and rusty looking shower nozzle. AC unit in window ran on and off all night. Temp was only able to maintain 73 degrees. Towels were fresh. Front desk was not helpful when asking about shops and local store times. She knew nothing about the area. Very disappointed all around for the upscale price.

GPS brought us to back entrance, which can only be accessed by key. Front entrance is right on Main Street. Hotel is desperately in need of a refresh. A/c unit leaked and drenched the rug. Furniture old and sticky. Beds, eh. Towels not great. All in all an okay place to sleep for one night, but would have moved to courtyard if we had to stay longer.

Generally speaking, things were fine. However, the bed has a big decorative headboard, mostly covered in vinyl. The vinyl was peeling badly, which gave the otherwise o.k. room a shoddy appearance. Also, shower curtain rod was almost falling off at one end.

Housekeeping was way too loud in the hall. Early morning and there was banging and loud walkie talkies we could hear in our room.

Location is great. Lots of things within walking distance. Basement suite had no natural light and the worst LED light bulbs. Try to get a different room if possible. Parking was free but not very convenient. I'd stay there again but would ask about which room I was getting.

If you want to be in the center of things in Keene NH, the Fairfield Inn, Downtown is the place to be. Our room looked right out on the hustle and bustle of Main Street with shops and restaurant all just a stone's throw away. The room was spacious and clean and bathroom and linens were clean but there were a few nit-picky things. The one upholstered chair was a bit old and seemed to have some worn-out springs, the refrigerator was on high but didn't seem very cold and the AC/Heating unit was a little loud. Plus, the thermostat was not intuitive, so it took is a bit to figure it out. The lobby area was a bit cluttered with no real place to sit and read or chat. However, the breakfast room was bright and well-stocked with many options. You certainly didn't walk away hungry.

The room was nice. Staff was great. Would have been nice if the restaurant was open.

First, the service provided by Staci, front desk representative, and Keven, engineer, was always professional, courteous, and genuine. I gave a very low rating because of the condition of my room, numerous issues with the housekeepers, general manager, and the breakfast attendant. This property falls far below Marriott standards, and I second many of the reviews regarding cleanliness and overall condition of the property. The towels were dingy, hard, and raggedy and despite bringing this to the attention of the GM, I continued to receive them for my daily refresh. This place is more like a low budget motel masquerading as a venerated Marriott hotel known for high standards. The breakfast attendant is unprofessional and rude. Her tip jar only has $1 and that’s because she left it. My biggest tip is for her, is for her to learn basic customer service skills! The GM ignored my concerns and only responded after almost a week, and me sending another email describing the rude and unprofessional behavior of the breakfast attendant. It’s no surprise to me that some of her staff lack basic customer service skills because it was evident in her lack of urgency and response to my concerns. The “light refresh” might be why the rooms are in need of a deep clean! Requesting housekeeping was always met with resistance and that’s completely unacceptable given people are paying and expecting such a basic service. Housekeeping staff are passive aggressive, and, in need of training on how to properly clean rooms. I’ve stayed at Marriott properties in the US and abroad, and this ranks as one of the worst. I would not recommend this property unless major renovations were completed and staff, and management, are fully trained on how to deliver customer service that is the standard, and expectation, of a Marriott property. Also, the parking situation is concerning and as a woman, traveling alone, I have felt uncomfortable due to people hanging out in the stairwell of the parking garage. My workday started before sunrise and there were at least three times I encountered someone hanging out in the stairwell. Be safe.