Fairfield Inn & Suites Keene Downtown

My husband and I had high hopes for this hotel based on the reviews and photos but it was very disappointing. The location is great and it is unique, but the hotel has not been maintained. In our room, the headboards were peeling and paint was peeling in the bathroom. The A/C unit cycles on/off and sounded like a jet engine. Bathrooms are diminutive and the shower head is oddly angled with poor water flow. You get housekeeping every 2 days, but on our day, the only "housekeeping" was that they replaced towels and a tissue box in the bathroom. The toilet was not cleaned, beds were not made (let alone a linen refresh) and they did not vacuum - but they took the tip that we left. I had to go to the front desk in the late afternoon and ask for toilet paper and if housekeeping included making beds, vacuuming, etc. I was told yes and asked when I wanted housekeeping to come back and make the beds and vacuum - seriously? Breakfast was inconsistent with some days no yogurt or fresh fruit and on 2 days the staff not cleaning the serving counters or tables; our last day, there was no staff around for at least 45 minutes and the chafing dishes were near empty. The fire exit instructions are odd, since one stairway doesn't go all the way to the first floor; a concern of ours since we have had to evacuate hotels a few time. Not Marriott standards.

I booked a premium king loft room for our stay (and paid extra for it). Upon arrival, they said they were overbooked and moved us to another "suite"... in the basement. The room was dark, dingy and smelled like mold, and all the blinds were closed to keep people from the street from seeing directly down into the room. After being moved to a queen room, they claimed they would provide a prorated refund for the difference in price. The refund was never provided - I've called 3+ times and they simply won't acknowledge it. And the breakfast buffet smelled like cigarettes. Do yourself a favor and stay elsewhere.

We've stayed at this hotel before and have always enjoyed it. This time we were given an upgrade which was particularly nice. The breakfasts are very good. The people at the desk are always very kind and helpful and the location is wonderful. My quibble (and it's a small one) is that there is no pad and pen or pencil by the telephone. Nor are there the little goodies like hand lotion that one half expects.

It was just ok-layout was awful, parking was terrible. Understaffed and breakfast person was lazy

Had high hopes for this hotel based on the reviews and photos but it was very disappointing. The hotel is extremely run down. The rooms really need renovation. Evening check-in was chaotic. The staff was nice and breakfast was decent and we appreciated that, but otherwise it does not live up to Marriott standards :(

We rented a 2 floor suite and the ac didn’t work at all on the second floor. We asked them to fix it twice. They didn’t. They refused to move us to another room. They said ‘well, it’s an old building.’ A total disappointment for the price we paid. Nice neighborhood, free breakfast was good, Free parking.