Cratos Premium Hotel Casino & Spa

Restorant kısmında ki personel yetrsizliği dışında herşey ***et güzeldi

çalışanlar ve hizmet çok iyi. casinosu bir tık daha havalandırma da iyi olabilirdi

Nice, super and luxurious hotel. Sumptuous food and drinks, nice and helpful personnel, the only problem is: most of the personnel don't speak English (the International language). We are most grateful for ezgi for her English knowledge, it helped us a lot( foreigners )of your country . Clean and spacious! Thank you!

I had such a great experience thanks to suphi can. From the moment I sat down, they made me feel welcome and taken care of. The drinks were perfectly mixed, balanced, creative, and exactly what I wanted. What stood out most was their attention to detail and how quickly they remembered my preferences. On top of that, their energy made it more fun and inviting. You can tell they genuinely care about the guests and enjoy what they do.

Mixed Experience – Great Management, Poor Reception Visited: March 19, 2025 Our experience at the hotel started poorly but ended on a much better note, thanks to excellent management. Upon arrival, we were initially given a room that didn’t match the advertised Superior Room standards. Unfortunately, it was far below expectations, with basic issues like a malfunctioning hot water system. After raising our concerns with management, a professional and attentive Russian manager promptly addressed the issue and provided us with a proper Superior Room, as advertised on booking platforms like TripAdvisor and ***********. I must mention the disappointing attitude from one receptionist, whose lack of professionalism added to the frustration. However, the quick and effective action by the manager turned our experience around. Despite the initial setback, we’re grateful for the manager’s care and attention, which helped make my birthday stay more pleasant. Would recommend the hotel, but management should work on training the reception team to avoid such issues in the future.

We chose the Maldives villas for our honeymoon and were generally very satisfied. In particular, Ms. Alev, who was responsible for the Maldives villas, provided us with great support in every matter, and we thank her for her assistance. She has a amazing personality. Positive Aspects: - Location of Villas: The villas facing the sea are very peaceful and visually very satisfying. They are no different from real Maldivian homes. - Cleanliness: The water is very clean. - Staff: The staff is very helpful and friendly. - Food: The food is excellent, especially the seafood. Negative Aspects: - Privacy: There are no partitions between the Maldives homes, and the curtains are somewhat thin. If the neighboring guests are not very considerate, it can be disturbing. - Depth: The water is very deep, which can be a bit unsettling for those like me who are not comfortable in deep water.