Sheraton Kansas City Hotel at Crown Center

Good location, it’s convenient to walk along the Link to LegoLand

First, there was cookies on the floor by the bed when I enter the room first day. not big deal. Now here is the story, the worst experiences in my life of all. I was escorted out of my room like a criminal. I was there for my daughter's National Volleyball Tournament. My husband took my daughter to convention at 6:30, and my son and I were to leave at 7:30am. at 7:24, time is clicking. I was changing and naked when the security lady with tattoo knocked my door. "who is it?" I asked. "SECURITY!" she said. I assumed some crime happened before we check in, and I expected she had key to my room. therefore, I repeatedly screaming, " don't open the door!" while I tried to put on ANY clothes I can find in my suitcase. When ready, I opened the door and asked why she was here and what was going on. She told me, " you will have to come downstairs with me right now" I asked what is the matter. she said, " they didn't tell me exactly, but there is an issue with your credit card.". I am like.. ok. I went down with her, with my son. and she took me to front desk. I asked the front desk, what was the matter. He said, you don't have a credit card on file. I said, "yes I do", That is how you gave me the keys to my room. he checked the system, quizzed me on my last 4 digit. and said, everything was fine. no issue. sorry. then, he gave me a key to go back to my room. I took the key and rush back to my room and grab my bag and headed to the tournament. at night, when everyone was dead tired, I was busy getting food for the team, and now guess what? ALL their keys are not working. The only one key works was with me. Come one Sheraton! I am a Hyatt Globalist and that just reminded me which brand we all should choose for real hospitality. What you did to me and my son was absolutely rude. unprofessional. inconsiderate. When was the last time you handed anyone a room key without taking their credit card or security deposit? IF, my card was bad or got issue, you could have call my room or send in note under my door. Do you need to escort me out of my room at 7:24am? Everyone at the hotel saw how there were 500 people at the lobby at 6:30 , all trying to get to convention. Do you think I was supposed to be in my room still? and if so, did you think having your mistake fixed was the priority of my stay?

Friendly and helpful service, clean rooms, great beds, quiet, walkable area with lots to do and the streetcar is nearby to take you places as well. Loved it!