Hilton President Kansas City

Our hotel room was infested with roaches. We saw one coming out of the shower and on the wall in the room. I paid 300 dollars for a small 2 bed handicap accessible room. Only to find out all their 2 beds are handicapped accessible rooms. We were in room 715 and felt disgusting after leaving our room having to empty and check all.of our belongings to make sure we didn't have any hitchhikers

The location of this hotel is exceptional, but honestly that is the only positive! Our room view from our window was of the other side of the hotel wall. We did ask for a city view when we checked in, but was rudely told no rooms were ready with a view. So we gladly took the room and didn't complain until we got ready to get in bed to watch television and the sheets were wet! I called the front desk and we were told to gather all our belongings and come to the front desk to get another room (no sorry...no we will send a bell hop to assist you, not anything!) So we packed everything up went to the front desk and were treated like a huge inconvenience to them. The girl didn't even bother standing up let alone apologize for sheets that were wet. Whether they just didn't dry them well or whatever the reason this is not how you treat paying customers and you sure don't expect them to sleep in a bed with wet sheets! Once again no apology just very indifferent. We were sent to another room once again facing a wall. I wasn't asking for anything free, but an upgrade or voucher for a free breakfast would have been appreciated and I would not have written a negative review. I understand things happen, but this is unacceptable! This is not Hilton standards and we were extremely disappointed in the lackadaisical response when reporting the issue. When I called to cooperate to voice my concern I was told that they had house keeping check the sheets and they were fine therefore they don't owe us an apology or any reimbursement. If the sheets were fine we sure would NOT have moved all our items at night to go to the exact type of room. Do better Hilton! We paid way too much for this room to get this type of service. Highly disappointed!

Beautiful location for a family wedding, unique building, and love the history. BUT the housekeeping is horrible. We requested that our room to be cleaned 3 days in a row. Our room was only cleaned once we got the manager involved and even then, we had to contact him twice. Stains on the furniture, broken toilet and never refilled the toilet paper. Definitely not up to Hilton standards! With so many other options in the city, I suggest you shop around!

Schönes historisches Hotel mitten im Power and Light District. Hoteleigene Parkgarage direkt neben dem Hotel - selbst parken ist besser, allein schon wegen des unglaublich gelangweilten Valet-Parking-Typen. Äußerst freundlicher Herr am Check-In. Schöne, moderne Zimmer. Würde ich beim nächsten Besuch von Kansas City wieder wählen.

I am a frequent Hilton customer and this was a terrible experience. Hotel is adequate and quaint but it was the rudest staff I have ever encountered at a Hilton property. From the person at the front desk (night clerk) to the manager of the coffee shop to the bartender - rudeness was the theme. By the way it’s one of the pricier hotels downtown. It’s very noisy from the outdoor entertainment across the street. It’s a good location but there are other hotels just as convenient to downtown. The rest of our family stayed at the Crown Plaza with a much better experience. I will not be back. Looking at other reviews the rudeness looks like an issue that needs to be addressed.

Good hotel stay overall. Early check in was granted for Diamond status with no fees. Given selection of a few different types of base rooms based on what I wanted, so that was nice. Room itself was standard but comfortable. Ample plug ins for electricity, comfortable bed and a lot of desk/counter space. Would have no issues returning.

Our son recently moved to Kansas City and we are new to visiting him there. The President was a great choice. This beautiful historic hotel in the heart of downtown Kansas City was a great home base for our visit. The location is excellent for walking to restaurants, attractions and access to the trolley. We will certainly be back. Thank you

Although we were visiting during record low temperatures---staff went above & beyond for our visit. Dropping off cardboard boxes for us to take to bear the frigid temps at Arrowhead Stadium...honored our early check in request. Location was amazing and we could see why it is a desirable spot for nightlife & game day festivities. The cold didn't allow us to really enjoy the Power & Lights District but it is only one block away.

Enjoyed a corner King Jr suite looking South. Very nice view. Room was neat and clean. Bed was comfy. Extraordinary attention to detail in the lobby and Walnut Room. It was clear the proprietor which bought the hotel about a decade ago loved the place and restored it to the glory which it once was. Staff was friendly. The only rub was during checkout I asked the guy, "how are you today," and he answered, "yes". I repeated the question and he deliberately answered the same way. Not a fan of that interaction, but otherwise the entire experience was excellent. Would definitely stay again at this hotel.