Vieraskäyttäjä
19. lokakuuta 2024
We stayed at this hotel expecting a relaxing vacation, but unfortunately, it was far from it. The hotel is partially renovated, but we were placed in the old, unrenovated section. Our concerns about hygiene were completely ignored by the staff. The bathrooms were moldy, the furniture was extremely worn out, and the drains didn’t work properly, causing a horrible smell. On top of that, the mirror was broken in the bathroom, which was quite unsafe. The pool area was much too small to accommodate the number of guests, likely due to the new construction. Loud music blared all day, making it impossible to relax. Although a private beach was advertised on the website we booked the hotel, there was none. The buffet was somewhat varied, but the food quality was just average. The service was another major disappointment. The staff was unfriendly and unresponsive to criticism. They didn’t give us the impression that they cared about us as guests at all. Even complaints from other guests, which we overheard at reception, were blatantly ignored. When the air conditioning in our room broke, we were moved to a lower-category room outside of the main building for one night without any form of compensation. Even after we sent an official complaint by email after our stay, the hotel's response was rude and dismissive. To make matters worse, they later tried to intimidate us, claiming that our allegations were untrue and even suggested that we take legal action if we wanted to pursue the issue further. Moreover, the hotel does not live up to the images on social media or its website. The photos are very misleading, and we felt deceived by what was advertised versus what we experienced in reality, especially with regard to hygiene. As for the location, Kavos in Corfu is not a place I would recommend. It’s overrun with party tourists and has a very tacky, dirty and unattractive vibe. Overall, this was a terrible experience, and we were relieved when our vacation was finally over. Definitely would not recommend this hotel.
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