Pintu-Rashid
1. tammikuuta 2024
This is a dump, very old property, not maintained. Pls stay away, and it is a disgrace for Marriot to have such a bad property in the middle of Texas. Here are the issues: 1) Booked a two room suits with 4 of us in the family. 1 room supposed to have 2 beds and 1 with Master, but we were told all of their two bedrooms are with only 1 king bed only for each bedroom, so kids could not have their own bed. I asked, the gentleman in front desk advised me to use sofa bed in living area. Poor guy has no solutions for me. 2) Rooms are very small and congested, washrooms are extremely compact. Bed odor from washroom and bad water quality, serious water quality issues, pls don't use it for shower or wash your face. I went ahead and used bottled water instead. 3) OpenOffice the days, the fire alarm went off around 7am in the morning and everyone had to evacuated, firefighters came on board and told us as they were leaving that there is no fire, just a water leaks turned on the alarm. Hotel staff would not say what happened, no courtesy whatnso ever. 4) When I asked for an extra blanket for sofa bed, front desk told me they ran out of it. Sad to believe that such a big hotel would not have a extra blanket. I find the staffs are lazy and not going extra miles to help. 5) Laundromat area is very dirty and the so the gym area. Laundry machine requires change/quarters, no way to swipe a credit card to pay as I did on other similar Marriot properties. All in all, I didn't get what I paid for and no service, it is a disgrace to see such a marriot property still exists.
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