Hotel Devi Empire

I am giving my reviews based On my experience: Pros: Close to railway station Pick and drop from banganga Wifi facility Cons No ventilation in the rooms , leaky bathrooms, they didn't have kettles for water , soiled glasses /cutlery No intercom ( for every thing you need to go to reception ) Substandard hotel. I would never want to stay here again.

No good service, bad service, not clean room, bad experience

I have booked a four bed room for three persons, as triple bed room wasn’t available & requested for early check in, as we were reaching Katra around 8:15 am & we wanted to freshen up and leave for Vaishnodevi within an hour or so. Here is what happened next, I got the call from hotel’s manager saying that due to heavy rush & full on bookings, he can’t give early check in, which I thought can be a genuine reason. When I have asked him what can be done, he had suggested to cancel the booking (₹ for 4 bed room) & directly pay him ₹, where he’ll provide 2/3 bed room, whatever will be available, to freshen up & later he’ll provide 3 bed room & additionally he’ll provide the drop to Ban Ganga, which sounded good, but when I had asked him if you have lot of bookings, how you’ll keep the 2/3 bed room spare to let us freshen up then he said, he’ll do it. Then I had asked him, so why we can’t keep the original booking & you just provide us a room to freshen up, why you’re asking to cancel the booking, where he asked me to follow what he’s suggesting. After giving it a thought, I just kept the booking & didn’t do any booking with him directly. When we had reached at the hotel, the same manager was there & he had asked us to pay to freshen up & after negotiating he came down to ₹ and provided the drop to Ban Ganga. But the thing is, he had spare rooms, which he was giving to people for an hour or so, just to freshen up & charging randomly. After we got freshen up in 2 bed room (3 bed room was also spare & manager had shown us that, but it wasn’t in a good shape that’s why it’s not on for booking, if I could have paid him directly, we needed to forcefully stay in that room), we needed to keep our luggage in hotel’s store room & once we’re back from Vaishnodevi, we’ll get our room & luggage will get shift. I am not sure by then, how many people had got freshen up in that room. When we had reached back to hotel and got the room, it was clean but few things were here and there, which looked like someone had used the room in our booking time.