Le Mersenne Zanzibar, Autograph Collection

nice hotel

Beautiful hotel

Lasting Impact of a First Impression! It Matters! My initial check-in process ruined my trip so much that I had to write Mariott International. It was after hours. During check-in, Chetzi was rude. There was no exchange of pleasantries or anything you'd expect at check-in to a hotel. In no way did he ask how we were doing. Our passports were requested. Begrudgingly, he pointed in the direction of things at the property without showing us or offering to show us later during our stay, His speech was very low & he was speeding through it. My friend sat further away and asked if there was a gym. He replied, "I already said that". His speech was low, how could she hear? I tapped my card to pay, but it was denied. His response was immediate. As if there were no other options. After a brief awkward pause, I asked, would you like to try it again? After painstakingly entering it into the wireless terminal again, it worked. As a result of his behavior & disposition, I was extremely dissatisfied. It's like he didn't realize we had traveled a long way. There was no "try again, maybe there's a technical problem, "do you have a backup card?" or "Did you notify your bank that you were traveling? " There was an issue of either a technical or user issue, but his final response was "Denied." As if he was insinuating that we should leave. I told his leadership that, and I presumed it would resolve the issue. However, Chetzi ignored our calls from the room. Even when there was an emergency. Due to that initial exchange, we did not feel welcomed

This was the best experience ever ,the hotel is sooo clean,the staff and services at the hotel were amazing. I will definitely come back to this hotel when l visit Zanzibar again .

If you're looking for a hotel that provides seclusion in a location well placed for small excursions, then look no further. The welcome and hospitality at this resort are second to none. Thank you, Megan, Majid, Micheal, Pascal, Olivio, Ezikial, Maddy, Paulina, Captain Haiji, Ali, and pretty much most of the staff at this wonderful resort. They all contributed to making our stay a memorable one. (Hope I spelt everyone's names correctly)

We had a fabulous time! Spacious rooms, great hospitality and friendly staff. The Pure Spa at the hotel is heavenly! We had a great VIP signature package Abu and Sam who run the spa are such generous hosts! The Pure Spa is must try when you visit Le Mersenne Zanzibar.