Baber Mahal Vilas - the Heritage Hotel

Horrible Service – Not Worth the Price My experience at this hotel was terrible. The only good thing about it is its location and the fact that the rooms are well-decorated and clean. However, there are many issues that made our stay unpleasant. First, the hotel still uses traditional keys instead of automatic key cards, which is quite inconvenient. On our first night, we stayed on the third floor, but there was constant noise from the fourth floor, as if someone was dragging chairs non-stop. We tried calling reception around 2-3 AM, but no one picked up, and the noise continued throughout the night. The next day, we repeatedly requested housekeeping between 3:30-4:00 PM, but no one came. Our room remained messy, and they didn’t even provide fresh complimentary water, which is usually replenished daily. When we asked for water, they told us we had to pay extra. Only after I pointed out that our room hadn’t been cleaned did they finally send water. Breakfast was fine, but dinner was a disaster. We ordered the Royal Thali, which was served in a fancy silver plate, but the taste was disappointing. Anyone familiar with authentic desi flavors would agree that it was far from good. The portion sizes were small, and for the price they charge, even four-star hotels in Nepal provide much better service. The biggest issue is the staff's lack of professionalism, especially at night. If guests face any problems, they simply don’t care. This hotel needs serious improvement in customer service and staff training. I would not recommend staying here unless they make significant changes.

酒店太有歷史，是活態的博物館。體驗感很好，從傢俱用品，建築石雕木刻到照片圖片歷史，有一種穿越和還願，彷彿與時空對話。 呆在酒店一天時間，spa棒棒噠，印度餐也可以，特別是服務很好，前台帥哥Anish lakhe帶我們參觀酒店，兑換錢幣，介紹餐飲，還幫忙叫車送行。值得推薦。

The place is so beautiful with architecture and heritage. It has a lot of history and culture. We love it.

Nice historic hotel, enjoyed the vibe. Not bad location at quiet place, but close to main attractions. breakfast. Of course too expensive for Nepal, but worth every penny

在一箇舊宮裡麪的酒店，環境很不錯，服務也到位。

服務：服務也不錯，前台很熱情，我換了三次房間，每次都很耐心！ 環境：吹爆這家酒店！真的很美！住了兩天沒停止過贊歎，不得不説主人的審美是在線的。而且還有一座藏式的建築。 衞生：乾淨整潔👍 設施：有三家配套的餐廳🍴法餐還是當地的米其林餐廳。