Royal Penguin Boutique Hotel & Spa

前台服務很好，見我還會敬禮😃不錯

Staff behaviour was good but their lift was not working as our room was on fifth floor. Restaurant food was worst and very expensive

Unfortunately, my experience was less than satisfactory. Upon checking into our room, we discovered that the air conditioning was not functioning, making the room uncomfortably warm. Additionally, there were no toiletries provided, which was quite inconvenient. We only received the toiletries later in the night post dinner, long after they were needed. Earlier one man at reception said he ll give soap but when staff changed he provided comb and toothbrush etc which clears that the man was taking revenge. While most of the staff were incredibly nice and humble, one staff member's attitude was disappointing. When i expressed my concerns about the room conditions, this individual rudely told me and my family that we should leave if we didn’t like the room and talk to make my trip. Further also shouted *you ll sleep in deepfreezer or what* this lack of professionalism was surprising and unpleasant specially when i was not in my country. However, the issues with the room and the encounter with the rude staff member significantly impacted our overall experience. I hope the management addresses these concerns to improve the experience for future guests.