Mandara Rosen Yala, Kataragama

Our recent stay at Mandara Rosen Yala was a genuinely pleasant experience. The hotel's commitment to cleanliness was evident, and the staff were consistently helpful, making our visit thoroughly enjoyable. Breakfast each morning provided a good start to the day, while the dinner buffet was particularly impressive, offering a fabulous spread that was a highlight of our evenings. The hotel's serene atmosphere allowed us to relax and recharge, which was much appreciated after exploring the local area. We felt welcomed and valued as guests throughout our stay, thanks to the attentive service. If our travels bring us back to Kataragama, Mandara Rosen Yala will certainly be our hotel of choice once more. It's an establishment that promises comfort and excellent dining experiences.

Shocking room - filthy and dated. Old rusty bathroom with shower door unable to close. Dead bugs everywhere. Dirty towels. Management sent in cleaning to resolve but room is far from acceptable. Buffet dinner adequate but not good. Service poor

This was one of the worst hotel experiences I’ve ever had. The room itself was dirty—stained bed sheets, no duvet - just a thin sheet, plugs falling off the walls with exposed wiring, clumps of dust and towels that were old and fraying at the edges. There wasn’t even a bottle of water in the room. The worst part? They gave us a room that was already occupied by another guest. Imagine walking into what you think is your room, only to find someone else already there. It was deeply embarrassing and unsettling, and yet there was no apology from the staff. To add to the frustration, when I asked for a spare room key as I was sharing a room with a family member, receptionist told me she’d already given one to the other guest and when I explained that I needed my own as I had a few plans on my own, she rolled her eyes before finally handing over a card—begrudgingly. The corridors were pitch black, with no lighting whatsoever, making it dangerous to walk through. Worse still, the only way to get to the first floor was via an open staircase. When it rained, the floor became slippery, and with no warning signs, it was a complete hazard. The entire experience felt unsafe, unprofessional, and deeply unpleasant. The standards of this hotel had gone downhill significantly.