Majoituspaikan vastaus: Dear Jozhazha,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Your H-Hotels TeamFabienne Lennert - Online Reputation Manager West
The John Smith
Comfort-huone
Majoittunut 12. 2024
Pariskunnat
5 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 13.1.2025
I was disappointed to find out ipon checking in that the bar was not open during our visit and even more upset to discover no restaurant available.
Considering these were the 2 top reasons for booking after a long drive I feel these things should not be advertised if they are not provided. I could of went elsewhere and probably cheaper had I known this sooner.
The room was good and the breakfast was excellent.
Käännä
Majoituspaikan vastaus: Dear John Smith,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West
Linan Wang
Comfort-huone
Majoittunut 11. 2024
Liikematkustajat
46 arvostelu
4.5/5
Mahtava
Lähetetty 5.12.2024
Nice hotel, professional staff, good facilities.
Recommend for business stay.
Käännä
Majoituspaikan vastaus: Dear Linan Wang,We highly appreciate your comments very much and want to thank you for your review. We hope to get the chance to welcome you back again during your next stay in Kassel it will be a pleasure for us.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West
Yinsuxiaozi11
Comfort-huone
Majoittunut 8. 2024
Liikematkustajat
22 arvostelu
5.0/5
Ylivertainen
Lähetetty 10.9.2024
非常好的酒店
Käännä
Majoituspaikan vastaus: Dear Yinsuxiaozi,Thank you very much for the fantastic review you have given our hotel. We are delighted that you enjoyed your stay with us and hope to welcome you back soon! With best regards, Your team from H-Hotels,Fabienne Lennert - Online Reputation Manager West
Majoituspaikan vastaus: Dear guest, Thank you very much for the fantastic review you have given our hotel. We are delighted that you enjoyed your stay with us and hope to welcome you back soon! With best regards ,Your team from H-Hotels,Fabienne Lennert - Online Reputation Manager West
Vieraskäyttäjä
Sviitti
Majoittunut 4. 2024
Perhe
18 arvostelu
5.0/5
Ylivertainen
Lähetetty 28.5.2024
Прекрасный отель. Удобный номер. Весьма, я бы сказал, очень дорожелательный персонал. Есть бесплатная парковка напротив отеля.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West
Vieraskäyttäjä
Sviitti
Majoittunut 4. 2024
Perhe
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 26.5.2024
We stayed in Suite category and really loved it. Clean and spacious! Would definitely recommend!
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West
Mingjuan
Comfort-huone
Majoittunut 4. 2024
Matkusta ystävien kanssa
8 arvostelu
5.0/5
Ylivertainen
Lähetetty 19.5.2024
服務品質優
Käännä
Majoituspaikan vastaus: Dear Mingjuan, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again. Kind regards, Your H-Hotels Team, Fabienne Lennert - Online Reputation Manager West
Vieraskäyttäjä
Comfort-huone
Majoittunut 3. 2024
Liikematkustajat
10 arvostelu
3.5/5
Lähetetty 23.4.2024
前台服務熱情,房間條件還不錯,就是門鎖不能反鎖,酒店早餐豐富,總體酒店不錯。
Käännä
Majoituspaikan vastaus: Dear Guest,thank you very much for choosing our Hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you very soon in our hotel.Best regards,Your H-Hotels Team,Anika Müller - Online Reputation Manager
Vieraskäyttäjä
Majoittunut 3. 2024
Liikematkustajat
8 arvostelu
5.0/5
Ylivertainen
Lähetetty 14.4.2024
乾淨整潔,安靜,房間也比較大
Käännä
Majoituspaikan vastaus: Dear guest, Thank you very much for the fantastic review you have given our hotel. We are delighted that you enjoyed your stay with us and hope to welcome you back soon! With best regards, Your team from H-Hotels,Fabienne Lennert - Online Reputation Manager West
Franklin Max
Comfort-huone
Majoittunut 2. 2024
Liikematkustajat
4 arvostelu
5.0/5
Ylivertainen
Lähetetty 28.3.2024
Good hotel
Käännä
Majoituspaikan vastaus: Dear Franklin,Thank you very much for the fantastic review you have given our hotel. We are delighted that you enjoyed your stay with us and hope to welcome you back soon! With best regards, Your team from H-Hotels,Fabienne Lennert - Online Reputation Manager West
Majoituspaikan vastaus: Dear Guest,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West
Telakailibai
Comfort-huone
Majoittunut 10. 2023
Liikematkustajat
12 arvostelu
5.0/5
Ylivertainen
Lähetetty 7.12.2023
房間很寬敞
Käännä
Majoituspaikan vastaus: Dear Telakailibai,Thank you very much for the fantastic review you have given our hotel. We are delighted that you enjoyed your stay with us and hope to welcome you back soon! With best regards, Your team from H-Hotels,Fabienne Lennert - Online Reputation Manager West
Majoituspaikan vastaus: Dear guest, Thank you very much for the fantastic review you have given our hotel. We are delighted that you enjoyed your stay with us and hope to welcome you back soon! With best regards, Your team from H-Hotels, Fabienne Lennert - Online Reputation Manager West
Vieraskäyttäjä
Majoittunut 10. 2023
Liikematkustajat
2 arvostelu
3.7/5
Lähetetty 13.11.2023
入住 13 樓,沒有暖氣片,開空調出冷風。
高樓層可以俯瞰卡塞爾城區,挺不錯
Käännä
Majoituspaikan vastaus: Dear guest,We were very pleased to receive your positive review, but we will also discuss and evaluate your suggestions internally. Thank you very much for your comment!We look forward to welcoming you to our hotel again in the future.With best regards ,Your team from H-Hotels,Fabienne Lennert - Online Reputation Manager West