MELIÁ Zanzibar

So! Better late than never. This is a resort I would highly recommend!!! From the booking process which I was assisted by Hillary Minja to the waitress who took very good care of us at The Level, Lilian was her name, throughout our stay. Hillary who sits in a sister resort in Arusha made sure our booking was seamless. He was so efficient and kind. He even made me feel like traveling to Arusha just to experience more of Meliá. Once we got there, there was a lady at the reception who welcomed us so well!! We immediately went to the bar to wait for them to settle us in our room since we were early. We were staying in the Grand Suite. It was exceptional!!! The bathroom area was phenomenal! And the balcony views!! Whew! At the bar btw we met Lilian who took very good care of us for the week we were there. Anytime we went and missed her, we'd be so excited to see her later for her shift! You guys should promote her! The Beach restaurant is nice but you need more food variety for sure. The pools both at The Level and the other side were so good! So warm!!! Enjoyed every part! Even the spa pool! Jetty Restaurant is really good. Feels like a movie set. However, it is crazy that's it's not in the premium package. Everyone pays. You guys should look into that. Jetty should be accessible to The Level clients. We were literally the only black people which was weird but being Kenyan, it was pretty easy for us to communicate with the staff plus they were so warm! The GM was also pretty kind to us. The other thing I feel you should improve on is the other side. For us we really enjoyed The Level since it was adult only and everything was premium and the menu and service didn't disappoint (Though you need to add drinks for the price paid for premium) We couldn't drink basic drinks we drink in Kenya as part of our package! That's crazy. Anyway, my partner and I decided to try out the other side and it was a disappointment. The food is so limited and not as good and the service is horrible for the most part. Plus drinks are also limited so much. Felt sorry for those people. We went back to The Level side after our breakfast experience. Never went to that side again apart from the pool. Your staff should try and learn more English so it can be easier to communicate. It can get frustrating for both parties. I feel like people who don't pay for The Level, really get short changed here. So if you want to have a grand time, pay premium. Honestly, it was worth it! Didn't even leave the resort because of how much of a good time we were having. My partner and I said we will add Meliá to our annual trip. It will always feel like home! ❤️

Arrived at the hotel and was upgraded to the Level which we did not expect. The hotel was quiet as it was their out of season. The staff and the overall experience was out of this world. The hotel advised us there was a water leak in our room, which we had not noticed, the manager was straight on to it and telephone us to advise us that we needed to move rooms. The room that they moved us to was a villa with its own pool and the use of the concierge service. The overall experience was luxury something that we were not expecting. The whole team at Mela made our trip special one that I will never forget. I would highly recommend this hotel to couples wanting a relaxing, enjoyable holiday.

Très vaste hotel dans lequel on a suffisamment d'espace pour ne pas se retrouver entassés sur la même plage. Pas de touristes qui viennent réserver leurs transats à 7h du matin pour se recoucher ensuite ( et oui ça existe..)Le restaurant au bout du ponton est excellent. Celui de la plage très agréable aussi, et le service est rapide pour celui de la piscine, qui est grande avec une merveilleuse vue sur la mer. Navette à tout moment de la journée, sans attente. Personnel discret et attentif. Très grande chambre avec baignoire et 2 douches. Literie confortable. La chambre est dans un style minimaliste.

Magnifique séjour en pavillon Romance the Level. La vue du pavillon sur la mer est juste wahoo, surtout du lit ! Salle de bain avec douche et baignoire qui donne sur l'océan. Très bon service, d'une grande gentillesse et disponibilité. Très bonne restauration dans un des 5 restaurants. Grande piscine à débordement pour adultes Excellent accueil du manager Ricardo N'hésitez pas à visiter à Stone Town avec Ali qui est un excellent guide ......

Estuvimos en febrero en The Level, solo podemos hacer comentarios positivos... La habitación en la que nos alojamos, tipo cabaña, era espectacular. Cuando entras por primera vez al hotel y ves la vista del oceano es impresionante. Todos los servicios: limpieza, las instalaciones y el personal, hicieron que fuese una escapada de ensueño.

Visiting with family. Great resort, helpful and genuine management, many things to do with the family but it's also just nice to stay in the resort. We had a rough start of our vacation but greatly accommodated by the resort for what we are very thankful.