Sunset Kendwa Beach Hotel

very delicious foods restaurant

Valkoinen ranta on kaunis

We had a great holiday, thank you to all friendly and good people at Kendwa. This beach hotel Is a little paradise. The restaurant is at the beach- you dine and watch the waves and boats. The beach life is colorful and interesting; acrobats perform, people passing by, also some sellers but everybody is respectful, without pressure! The days at the beach were peaceful and nice. The area of Kendwa Hotel is great, Sand and many Palm trees. Very peaceful and clean place. Wifi mainly in the restaurant area.Most delicious is the food. We had half board and got a buffet dinner quite many times. The food was really delicious. People from other hotels came for dinner to Kendwa. The staff is always helpful- Zena and her team: asante sana! We highly recommend this hotel.

This has to be one of the worst stays i had in a hotel and i was unfortunate enough that it was on my honeymoon. Terrible beach management, no hot water for 2 days, 3 days without a glass in the shower hence the unit flooding, no A/C, waiters ignoring guests or taking orders and never delivering them. But the worst of all was the service. No response at all at questions/inquieries (such as: when will the shower be fixed?) and to top it out they gave us broken chairs on the beach and when we pointed it out, they accussed us of breaking them! Ridicoulous! We were lucky enough that other guests step in to let the manager he was not right because he had lost his temper at us. If you are looking to have a good time / relax. Avoid at all cost!

Facilities are dated but We had a problem with one of the overpriced dishes at the restaurant. We complained immediately to the waiter and then to the head waiter, who told us to inform the restaurant manager at the end of the meal (she would not come to us). The waiter then lied to the manager saying we ate the whole meal before raising a complaint. The manager shouted at us, accused us of lying and told us she "did not care" and "to leave". This was the worst customer service experience we ever had. We were so incredulous at her aggression that we started filming her. The hotel manager had gone home so we had to wait to check out the next morning to speak to her. When we asked for her name (Aaliyah) she initially refused, shouted at us and threatened us with security. We were shocked by her aggression and unprofessionalism. Do not stay at this hotel.

Podobało się  · Hotel zaskoczył mnie na plus. Bardzo dobre i niedrogie jedzenie. Śniadania super, wszystko przygotowywane "na żywo", do tego zawsze świeże owoce. Dania z karty duże, wystarczajace jako posiłek i niedrogie (12 - 16 $) w hotelu obok podobne dania droższe o 8 do 10 dolarów, drinki zresztą też droższe o 2$. Dużo cienia, tak pod palmami jak i pod parasolami, których było wystarczająco. Leżaków też nigdy nie brakło. Był mały basen ale nie korzystaliśmy bo w oceanie można kąpać się przez 24 godziny. TAK - woda nawet przy odpływie była głęboka i czysta!!! Nie podobało się  · Mały minus to schody z plaży do budynków na skale - trochę wysokie i trudno po nich wejść ale to na prawdę bardzo drobny szczegół.