790matthewk
23. maaliskuuta 2022
The lodge was good, but we had booked to leave Durban on a Monday. Just before 6 AM, shortly before we had to leave for the airport my wife received an email (not even a phone call) to say the flight was cancelled. We could easily have missed the email, & gone to the airport, & flown to Johannesburg to find our flight to Kasane was cancelled, & then found ourselves stuck in Johannesburg with nowhere to stay. We were advised by the consultant with whom we booked, Lynne van Wyk that we could travel the next day, & we would be refunded for the day that we had missed. What she did not tell us is that something like 4 of the preceding 5 Monday flights had been cancelled. If she had told us this, we would have left on a different day of the week. We have now been back over 6 weeks & still no refund. My wife & I, as well as the friends with whom we travelled have all contacted Lynne van Wyk who told us the refunds had been deposited into our accounts, but when we checked, there had been no refund. As much as the trip was good, it was not cheap, & it has been spoiled by this experience.
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