Das gesamte Personal war freundlich und hilfsbereit.
Hervorzuheben Rezeption und Restaurant.
Die Außenanlage inklusive der regelmäßig auftauchenden Tiere war sehr interessant und hatte etwas von Safari und Urlaub.
Die Zimmer, vor allem die Bäder, müssten mal renoviert und modernisiert werden. Aber es fehlte auch hier an nichts.
Das Essensangebot war ausreichend, könnte aber speziell beim Frühstück etwas umfangreicher (Obst, Käse) sein.
Käännä
Travelp
Majoittunut 7. 2023
Perhe
38 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 10.8.2023
Stay was good and the hotel included meals which were nice. Though the room would be better if it was renovated
Käännä
Vieraskäyttäjä
Majoittunut 6. 2023
Matkusta ystävien kanssa
6 arvostelu
3.5/5
Lähetetty 21.7.2023
預訂房型與照片不符合! 説預訂可以隨機安排雙床 結果4間房一間雙床都沒有全是大床
Käännä
Vieraskäyttäjä
Majoittunut 5. 2022
Yksin matkustavat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 26.6.2022
RAS, very nice place
Käännä
Vieraskäyttäjä
Majoittunut 1. 2025
Muu
4.0/5
Erittäin hyvä
Lähetetty 14.2.2025
Every person working at this establishment is so kind, friendly, and helpful. I loved the afternoon tea and chat with the servers. The grounds are peaceful and relaxing, rooms comfortable, and the food was filling and warm. It was an absolutely pleasure staying here. The hippos grazing on the lawn are just an added bonus!!
Käännä
Cindy
Majoittunut 12. 2024
Muu
3.0/5
Lähetetty 1.1.2025
I booked and paid for a delux room with three beds. Instead, the room we were allocated upon check in, had one kind bed, they then added a macro small bed making the room to lack space.
The selling room description is not what we got. Very misleading.
Käännä
Majoituspaikan vastaus: Dear Cindy,Thank you for sharing your experience. As we discussed, we will check and we will address this situation to improve our services. We appreciate your understanding and hope to provide a better experience in the future.
GlobeTrotterrrrrrrr
Majoittunut 12. 2024
Pariskunnat
3.0/5
Lähetetty 3.1.2025
We stayed for 3 nights from 25th Dec to 28th Dec and paid double the regular room rate for 3 nights cz it was during Christmas, only to be allotted a room we did not book which had a horrible smelly bathroom that we had to request for a room freshener, the basin was chipped, the shower was rusted and not working properly, dirty bathtub you can't use. It seems like the bathrooms were 30 years old. We payed a $100 extra for premium room but did not get a premium room for 25th night but only after half the guests checkout on 26th, was our room changed. The premium rooms are newer and slightly bigger for which we paid extra. However, the quality of rooms and the wood used is pretty bad. The door has a gap on the top (room 1442), and lizards kept creeping inside the room. even the bathroom ceiling wasn't properly done and one could see lizards and insects creeping in. Such mediocre quality of rooms and bathrooms, wonder how guests have rated anything more than 3/5 to this property Muthu Lake Naivasha when it doesn't deserve more than 2 points. The 2 points I have allotted, 1 for the lake-views & hippos/zebras grazing while you're having meals or walking around in the night and 1 for the buffet which was good even for a vegetarian like me. plenty of options and tasty. It also needs to buck up on their room service too where towels were missing all days after the room was cleaned, Shower gel was missing. and they would take an hour or repeated reminders for providing basics. NO WAY you can call this property more than a 3* according to international standards. We specially went for Christmas and paid double but were quite disappointed with the room allotment and service. particularly of the front desk staff!
Käännä
6/10
Emilie62xxx
Majoittunut 12. 2024
Matkusta ystävien kanssa
5.0/5
Ylivertainen
Lähetetty 4.1.2025
Posto incantevole sul lago Naivasha, con zebre e gazzelle nel prato. Belle le casette dove si dorme, ottimo il cibo a cena e a colazione! Disponibile il personale, attento la sera ad accompagnarti in camera. Da non perdere in un viaggio in Kenia.
Käännä
yassine s
Majoittunut 11. 2024
Pariskunnat
4.0/5
Erittäin hyvä
Lähetetty 8.12.2024
Great place, great staff and amazing location. Conveniently placed by the lake, easy access to Crescent Islands. You can easily spots the hippos too, that was a great experience. Special thank you to Alfred who has been great with us during the whole stay!
Käännä
Juanen78
Majoittunut 11. 2024
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 4.12.2024
Fabuloso, destaca por poder ver los hipopótamos y jirafas durante la noche, teniéndolos incluso a 30 metros. La atención excelente. Cómo mejora, diríamos la cocina, más variedad y mejores postres. Recomendado el paseo en barca por el lago y la visita a la isla Puerta del Infierno, donde se rodó Memorias de África, para ver todo tipo de animales salvajes.
Käännä
Verified traveler
Majoittunut 6. 2024
Muu
4.0/5
Erittäin hyvä
Lähetetty 13.7.2024
Ok stay
Old school charm but our room was dated.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your feedback! We appreciate your kind words about our old-school charm. We hope you had an overall pleasant stay with us, and we thank you for choosing MGM Muthu Hotels Kenya.Warm regards,Samuel W,Front Office Manager, Muthu Lake Naivasha Country Club.
S
Majoittunut 9. 2023
Muu
3.0/5
Lähetetty 9.10.2023
Ripoff on drinking water
The location is great. It is a shame that the management/ owners have not taken care of the appearance of the buildings and especially the lake/ garden view. The old destroyed buildings from the floods have been left there like ghosts to spoil the beautiful view. The rooms have tarnished items, some lights don’t work properly, windows need attention. Yet they have very glossy brochures showing their huge chain of hotels in Cuba …
The biggest ripoff on drinking water ever!!! They charged us the same price as a bottle of beer. KS 450???? It was the highest price we had paid ever in a hotel or lodge. Please take your own to the table / restaurant if you are going to stay there.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback about our location. We're sorry to hear that you felt disappointed with the appearance of the tent remnants that blocks the lake view. We understand that this can affect your overall experience. We appreciate you bringing this to our attention and we will make sure to address these concerns with the management. Regarding the pricing of the drinking water, we apologize if it seemed high compared to other hotels or lodges. Your feedback is valuable to us, and we will take it into consideration for future improvements. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,Samuel W,Front Office Manager.