Microtel Inn & Suites by Wyndham Kannapolis/Concord

It was clean and quiet

This was possibly the worst hotel experience I've ever had -- and I've stayed at hundreds of hotels across the United States. The room we booked (through a third party, Trip.com) was advertised as a King, non-smoking, with free breakfast. The first room we were given smelled so strongly of mold and mildew that I couldn't even enter it; the next room (while labeled as "non-smoking") reeked of tobacco smoke. It was getting late -- and we didn't want to trouble the front-desk staff -- so we took the tobacco room. We opened the window, but the screen was missing. We crawled outside to retrieve the screen, but it had large holes in it. We opted to tough it out with the tobacco stench rather than opening ourselves up to bugs, so kept the window closed. Later we realized that the stench of the bed sheets was even worse, so slept very little that night. As for the bathroom, we cleaned it ourselves. We wiped it down with anti-bacterial wipes, as there were dried-up urine stains on the toilet lid, green (soap??) scum in the bathtub, oily residue on the floor, dirt in every corner, and bugs in the shower curtain. There was no breakfast; there was not even coffee ("due to COVID," that is, profit maximization). I had to beg the front-desk staff for a blow dryer and iron. She claimed that, "due to COVID, lots of guests had stolen or broken" blow dryers and irons, and "we couldn't get shipments" of new ones. I mentioned that we didn't have hangers in the closet -- or even closet rods to hang the hangers on -- and she merely rolled her eyes and blamed it on the guests. How can Wyndham even, in good conscience, have its name on such a place? I’ve written to Wyndham, but of course, have received no resolution yet. If Trip.com can do anything on our behalf, we would be most grateful.

Toilet and mattresses were dirty. Had to switch rooms do to this. Staff was friendly.

Great staff. Easy parking. Free Breakfast. Clean rooms.

FIND SOMEWHERE ELSE! Stay away!! I never leave reviews but I need to warn others! Terrible area...im so thankful our car was there in mornings when we woke up! Room was disgusting floors havent been vacuumed in atleast a month and i wish i was exaggerating! AC cycled on and off every 10 minutes and was told nothing could be done and then cherry on top was a family above was stomping and jumping until 2am! When i told lady downstairs she said she would call and let them know they had noise complaint....only to find out she definitely knew them cause she called on spot from her personal phone and acted like she was talking to her friend! Brekfast? HA basically white bread and mini muffins just sitting on a plate out in the open! THANK GOD we only needed to stay one night but that was still to long! YOUVE BEEN WARNED!

Overall the room was good and spacious. Didnt feel cluttered or cramped. The free breakfast felt more like a snack station. Super basic morning snacks.