Microtel Inn & Suites by Wyndham Kannapolis/Concord

It was clean and quiet

This was possibly the worst hotel experience I've ever had -- and I've stayed at hundreds of hotels across the United States. The room we booked (through a third party, Trip.com) was advertised as a King, non-smoking, with free breakfast. The first room we were given smelled so strongly of mold and mildew that I couldn't even enter it; the next room (while labeled as "non-smoking") reeked of tobacco smoke. It was getting late -- and we didn't want to trouble the front-desk staff -- so we took the tobacco room. We opened the window, but the screen was missing. We crawled outside to retrieve the screen, but it had large holes in it. We opted to tough it out with the tobacco stench rather than opening ourselves up to bugs, so kept the window closed. Later we realized that the stench of the bed sheets was even worse, so slept very little that night. As for the bathroom, we cleaned it ourselves. We wiped it down with anti-bacterial wipes, as there were dried-up urine stains on the toilet lid, green (soap??) scum in the bathtub, oily residue on the floor, dirt in every corner, and bugs in the shower curtain. There was no breakfast; there was not even coffee ("due to COVID," that is, profit maximization). I had to beg the front-desk staff for a blow dryer and iron. She claimed that, "due to COVID, lots of guests had stolen or broken" blow dryers and irons, and "we couldn't get shipments" of new ones. I mentioned that we didn't have hangers in the closet -- or even closet rods to hang the hangers on -- and she merely rolled her eyes and blamed it on the guests. How can Wyndham even, in good conscience, have its name on such a place? I’ve written to Wyndham, but of course, have received no resolution yet. If Trip.com can do anything on our behalf, we would be most grateful.

One of the worst hotels I have been to. The room was dirty, stank of cigarettes, had multiple holes in the walls and doors, and had a hard, uncomfortable bed. I had to rinse the shower before using it. It hadn’t been deep cleaned (ever?), or vacuumed. We got pulled over by a cop who saw us leave the parking lot, and when he realized he had no reason to pull us over, he asked if we were staying at the hotel and told us to “lock our doors, it’s a sketchy place”.

The management and housekeeping personnel are second to none. I always feel like I'm staying with family here. Thank you so much for the care and attention you guys show. I have and will continue to share with my family and friends this place.

The guy at the front desk was rude and uninterested. We got to the room and the key unlocked the door, but the door wouldn't open. While my husband went back to the front desk, two more people on the floor had to kick or shove their doors open. It took us 4 tries to get in the room. Maybe we should have stayed in the hall, because the room was awful. The "mobility accessible" room barely allowed my wheelchair to pass. When I entered the bathroom in my wheelchair, there was no room to close the bathroom door, it was that small. The sink didn't drain. The bathtub was dirty. The walls were dirty. There was a weird odor in the halls and the room. People were fighting and screaming in the hallway, hitting the walls and our door. The hotel staff called the police, it was that bad. There was another screaming match at 3 AM, and another call to the police. They are probably on speed dial. The ice machines weren't on each floor, you had to go back to the lobby. There was supposed to be a hair dryer in the room, but there wasn't. There wasn't even an alarm clock. The entire experience was just awful.

The back of the place was a dumpster (my room was facing that side) the girl at the front desk was rude when I tried to check in and when it was time to check out no one came to the desk, they had a phone number on a piece of paper taped to the window so I called and I was told it was ok to leave, so I wasn't even sure I was properly checked out.