Microtel Inn & Suites by Wyndham Kannapolis/Concord

It was clean and quiet

This was possibly the worst hotel experience I've ever had -- and I've stayed at hundreds of hotels across the United States. The room we booked (through a third party, Trip.com) was advertised as a King, non-smoking, with free breakfast. The first room we were given smelled so strongly of mold and mildew that I couldn't even enter it; the next room (while labeled as "non-smoking") reeked of tobacco smoke. It was getting late -- and we didn't want to trouble the front-desk staff -- so we took the tobacco room. We opened the window, but the screen was missing. We crawled outside to retrieve the screen, but it had large holes in it. We opted to tough it out with the tobacco stench rather than opening ourselves up to bugs, so kept the window closed. Later we realized that the stench of the bed sheets was even worse, so slept very little that night. As for the bathroom, we cleaned it ourselves. We wiped it down with anti-bacterial wipes, as there were dried-up urine stains on the toilet lid, green (soap??) scum in the bathtub, oily residue on the floor, dirt in every corner, and bugs in the shower curtain. There was no breakfast; there was not even coffee ("due to COVID," that is, profit maximization). I had to beg the front-desk staff for a blow dryer and iron. She claimed that, "due to COVID, lots of guests had stolen or broken" blow dryers and irons, and "we couldn't get shipments" of new ones. I mentioned that we didn't have hangers in the closet -- or even closet rods to hang the hangers on -- and she merely rolled her eyes and blamed it on the guests. How can Wyndham even, in good conscience, have its name on such a place? I’ve written to Wyndham, but of course, have received no resolution yet. If Trip.com can do anything on our behalf, we would be most grateful.

Beds are very uncomfortable. Pillows were small throw pillows. But other than that it was descent!

The bath was clean, bed sheets clean, but the room itself was filthy, entire motel smelled of ****. I have asthma and it was difficult I will not be staying there again.

Read the reviews before you book a stay The desk person was polite and understanding but unable to quiet the guests on my floor that kept me up until 2 am both nights of my stay on 4/25/25 and 4/26/25. I was attending a conference where I needed to be alert so I do not feel that I was able to receive all I needed for this. Also, there was no bedspread, no plugs for bathtub, the hotel had a strong skunk odor. I did not have a phone in the room to contact front desk or an iron. The carpet was dirty. The front desk personnel did listen to me but I am sure it was hard to quiet guests and rooms were sold out so that they could not move me to another floor.

Need lots of improvements Not good. Only 1 towel for 2 peoole. No sheets for the pullout bed. No remote. Crowd very loud. Yelling kids and adults. People loud at 1 am. The night person just cane on and we helpful but this is tge worst Wyndam i have ever stayed at in many years of travel. Toilet would not flush correctly.