Kandy Cabana

Mooi rustig verblijf

Bitter disappointment. No hot tub or spa as per description. No atmosphere. Rude, unhelpful staff apart from one kind man who appeared to do everything while other staff sat around. Freezing cold, dirty swimming pool. Bar/restaurant closed. No shops nearby. We ordered food from the 'chef' which took 2 hours to be served. When it did, it was overcooked and dry. Unclean accommodation (cobwebs, ants, discarded rubbish/bottles). Broken, unsafe furniture. We were supposed to stay 2 nights but only stayed 1. We spoke to the manager on the phone who was initially understanding and kind and implied that the food would be complimentary due to our dissatisfaction. However, upon checkout, we were charged for the food. When we spoke to the manager again, he was rude and incredibly disrespectful claiming we just wanted a cheap stay. Overall, the stay could have been wonderful but the atmosphere, staff and cleanliness let it down. This accommodation is hugely overpriced, dated and in need of a massive renovation. We have stayed in 13 different places during our 2 week stay in Sri Lanka and all of them have been friendly, welcoming and good value for money. This place falls well short of the true Sri Lankan welcome and is a stain on the kind, good nature or the Sri Lankan culture. We are not a complaining family but we feel the way we were treated and the amount we were charged warrants a warning for others.

Amazing staff, excellent service, delicious foods, attractive location facing mahaweli river, well maintained cabana inside and garden, a worthy stay, you will feel relax and comfortable definitely.……………………………………………………………………..😊