Mount Randholee Resorts & Spa

Un bel hôtel avec une très belle vue et une belle piscine. Nous apprécions les grandes chambres quelques petites choses à revoir pour la salle de bain. Un personnel très gentil à l’écoute. Dommage que nous ayons eu un groupe très bruyant à côté de nous.

**Extremely Disappointing Stay at Randolee Hotel, Kandy** Our recent stay at Randolee Hotel in Kandy was nothing short of disappointing. From the moment we arrived, things started going wrong. The hotel wasn’t clearly marked on Google Maps, and the alternative route they gave us led us to the back entrance, making it difficult for our van to access the hotel. Despite specifically requesting four rooms with a view on the same floor, we were given two rooms together per floor, with the other two rooms located on separate floors. This completely disrupted our plans and was inconvenient for our group. We were also excited about the advertised recreational facilities, including badminton, but were told they didn’t have functional rackets or shuttlecocks. The gym was in terrible condition, with rusted and poorly maintained equipment. The overall state of the facilities was disappointing, with many being either inoperable or poorly ventilated. The only thing that was usable was the swimming pool. The dining experience was a major letdown, especially considering we paid for a special Christmas dinner. The food was subpar, to say the least. We had specifically requested that pork and lamb be kept separate due to halal requirements, but it was clear that the chefs ignored this request by mixing the cutlery and cooking the meat on the same grill. The Christmas dinner, which we had eagerly anticipated, was awful — the roast turkey, beef, and fish were cold, likely due to poor temperature regulation. The food was bland, unappetizing, and definitely not what we expected for a holiday meal. Breakfast was equally bad. The fruits were stale, and there were no live cooking stations like hoppers or any other Sri Lankan specialties. The only options available were eggs and omelettes, which were underwhelming and disappointing for a hotel of this supposed caliber. The room quality also left much to be desired. The mattresses were extremely hard and uncomfortable, making it difficult to get a good night's sleep. The beds were creaky, which was another added discomfort. The furniture was small and poorly designed, not even close to European standards. It was difficult to store our clothes in the cupboards, as they didn’t have enough space for all our belongings. Additionally, every single room had a dysfunctional bathroom ventilator. This meant that the bathrooms were constantly damp and poorly ventilated, adding to the discomfort. On the first night, the air conditioning in my room was unbearably loud, and we had no choice but to sleep with only a fan. This made the room unbearably hot and uncomfortable. The following day, we called ahead and requested the rooms be cleaned and beds turned while we were out, but we returned to find the rooms untouched. To add to the list of problems, one of the bathrooms had a broken ventilator, which meant even more moisture and discomfort. To sum it up, Randolee Hotel in Kandy failed on nearly every front. Poor service, subst

Hôtel propre et calme. Accès compliquer en voiture ou bus. Lit d'appoint de très mauvaise qualité. Un simple matelas posé sur une armature en fer. Impossible de dormir dessus. Il a fallut ajouter des couverture sous le matelas pour ne pas sentir la ferraille. Très belle vue mais c'est tout. Pas de buffet au petit déjeuner ni au diner, un menu est proposer et les temps d'attente sont interminables alors qu'il n'y avait presque personne au restaurant. Par contre, personnel super sympa.