Oak Ray Heritage Hotel

We really enjoyed our stay at the hotel. It is located near the center of the town within walking distance of the mall. The staff were very nice and the breakfast was good.

We visited Kandy on a tour round Sri Lanka and stayed here for two nights. We were very wary of Kandy and going out as, unfortunately, we were there during the viewing of the Buddha’s tooth in the temple and the population in the city had swelled. The hotel staff made us feel comfortable and safe and although these were the two nights we would have chosen to miss out it’s not reflected on the hotel staff. The rooftop pool was small but warm and we swam during a huge rainstorm which was fun. The food was generous and tasty and the staff were very (a bit too) attentive. The hotel was quiet when we stayed. One major downside was that one of our two rooms was supposed to be a double but both were set out as twins. We asked for ours to be changed and they came up and pushed the beds together. Our room also smelt disgusting as there were smells coming out of the drains. Their fix to this was to place ‘urinal blocks’ on top of the drains in the bathroom which made it smell even worse! The other room had no smells at all. As the corridors were open air the diesel smells outside the rooms from all the city traffic were overwhelming, however, when the roads quietened the smell went away. The rooms and restaurant had amazing views over the lake, down across the city and to the mountains beyond. They host local dancing daily below the hotel for an hour in the evening and it’s rather loud. There are also lots of sounds projected across the city but this may have been to do with the tooth celebrations. We visited the Botanical Gardens as the city was overwhelmed and they were stunning! I’d highly recommend a trip here.

Koud tot geen water, geen schone lakens en kapot, en de wifi erg slecht tot niet. Het personeel daarin tegen is erg vriendelijk en het uitzicht fantastisch. Vandaar de 2 sterren. Ik moet tot 200 tekens komen terwijl ik er niks meer over kan zeggen.

Sorry to say that this was our least favourite hotel on a 12 night trip. One side of the hotel has rooms with great views overlooking the lake. Our first night was in room 206, on the first floor immediately above reception. Avoid it like the plague. It overlooked the road, the noise from which went on all night. Add to that the very loud piped music from reception which was on a loop from early morning until gone 10pm at night. No bedside lamps, no hand towels, no ceiling fan, light above mirror in bathroom not working, tv not working. After a sleepless night, we complained and were moved to the third floor for our second night. The second room, 401, was a vast improvement, had all of the items mentioned above, plus views over the lake , and was mercifully far away enough from reception that the piped music could not be heard in the room. Although there is a pool, there are no pool towels. You are expected to use your shower towels. Beer was the only alcohol offered on our first night. No chance of a gin and tonic, turned out that they do not have a licence to sell spirits. We would not return.

Not the service and restaurant, that could be om expected - but nice view. Slmost nobody in the hotel were able to speak and under stand english, perhaps that was the reason why we didn’t get the service, we asked for and expected. The food was rubbish and boring - no flavour and we tried All from bread til chicken, that we cloudn’t eat or chew. So don’t go to restaurant and if you do, the don’t try the buffet. The view from the hotel is exellent.

Die Aussicht aus dem Zimmer und dem Frühstücksbereich gab einen schönen Blick über Kandy. Womit auch das einzig Positive an unserem Aufenthalt genannt werden kann. Die Balkontür war so schlecht isoliert, dass unser Zimmer die ganze Nacht nach Zigaretten gestunken hat. Von dem Betreten des Balkons wurde einem ebenfalls abgeraten, wegen den Affen. Die Sauberkeit des Zimmers lies ebenfalls zu wünschen übrig. Das Frühstück war qualitativ eher mäßig und wer nicht schon von selbst morgens um 7 Uhr wach war, wurde spätestens dann von der probenden Schulband der Mädchenschule direkt neben dem Hotel geweckt. Den Cappuccino, den wir zum Frühstück bestellt hatten, wurde uns ohne Information, dass dieser 1.000 LKR kostet, am Ende des Frühstücks berechnet. Auf diesen hätten wir ebenfalls verzichten können, da dieser leider nichtmal ansatzweise etwas mit einem Cappuccino zu tun hatte!