Vieraskäyttäjä
15. huhtikuuta 2025
We stayed at Four Points by Sheraton to celebrate our daughter’s birthday, but the experience was a major letdown.
When we informed the reception about our daughter’s birthday, they themselves offered to make it special with room decorations and a surprise cake. We appreciated the gesture and trusted them to deliver. But when we checked in and entered the room — there was absolutely nothing arranged.
To make matters worse, loud construction noise came from the neighboring room. We went to the front desk, and they promised to shift us to another room and do the birthday arrangements there. We were asked to wait in our current room, but after over an hour with no update, we called — only to be told the work had stopped and we’d have to continue in the same room. They said the decorations would be done while we went for high tea at 4 PM.
When we returned, the decorations were minimal and — shockingly — there was no cake. It finally arrived at 9:30 PM, far too late, and we had to return it.
We had also paid for an extra bed at check-in and reminded them at 8 PM, but it was only delivered at 10:15 PM after a follow-up call at 9:30.
Overall, the lack of coordination, broken promises, and poor service ruined what should have been a special celebration for our daughter.
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