Montagne Residence arvostelua

Majoituspaikan vastaus: Dear Vibol,Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize that your stay fell short of expectations, particularly regarding the room condition and breakfast options. We understand your frustration with the older room and the lack of a proper cup of coffee at breakfast. We are constantly working on improvements, and your feedback helps us identify areas where we can do better. Regarding the rooms, we are in the process of [explain any renovation plans, or offer details on well-maintained rooms if applicable]. For breakfast, we are reviewing our menu to ensure it includes a wider variety of hot beverage options, including a selection of high-quality coffee.We value your feedback on hospitality, and we apologize if you felt it wasn't up to par. We strive to provide a welcoming and comfortable environment for all our guests. We would appreciate the opportunity to discuss your experience in more detail. Please feel free to contact me directlyThank you again for your feedback. We hope to have the chance to serve you again in the future, with a significantly improved experience.Sincerely,Jimmy C.General Manager

Majoituspaikan vastaus: Dear Storm__King___,Wow, a perfect score across the board – that's incredible! Thank you so much for your fantastic review. We're absolutely thrilled that you enjoyed everything about your stay, from the service and beautiful views to the delicious food and convenient location.It means a lot to us that you'd consider visiting us again. We strive to provide an exceptional experience in every aspect, and your feedback lets us know we're achieving that.We look forward to welcoming you back and creating another perfect stay for you in the future!Sincerely,Jimmy C.General Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your fantastic review! We're absolutely thrilled that you rated our surroundings, amenities, cleanliness, and service with a perfect score! It means a lot to us that you enjoyed the view, breakfast, and clean room.We appreciate your honest feedback about the swimming pool size. We strive to continuously improve our offerings, and your suggestion is valuable to us. We're always exploring ways to enhance the guest experience, and your input will be taken into consideration for future developments.We hope this small aspect didn't detract too much from your overall perfect stay. We'd love to welcome you back again and create another exceptional experience for you!Sincerely,Jimmy C.General Manager

Majoituspaikan vastaus: Dear Fong Hwa,Thank you for your positive review, Fong Hwa! We're glad you enjoyed your stay and we look forward to welcoming you back in the future. 👍🏻Best Regards,Jimmy C.General Manager

Majoituspaikan vastaus: Dear Jansen Taan,Thank you for your positive review, Jansen! We apologize for the mix-up with your room, but we are glad to hear that you still had a good experience. We hope to see you again soon.Best Regards,Jimmy C.General Manager

Majoituspaikan vastaus: Dear So SokuntheaThank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel.We are truly sorry that the cleanliness of your room did not meet your expectations and that you had to switch from a family room to a standard room. We understand how important it is to have a clean and comfortable space, and we deeply regret that we fell short in this regard.Regarding the condition of the bathroom, we apologize for any discomfort or dissatisfaction caused. Our housekeeping team has been notified about this issue, and they will take immediate action to rectify it. We appreciate you bringing this matter to our attention so that we can address it promptly.Please be assured that we take all guest feedback seriously, as it helps us identify areas where improvements are needed. Rest assured, steps will be taken to prevent similar occurrences in the future.We value your patronage and would like an opportunity to make it up to you. If you plan on staying with us again in the future, please reach out to our front desk staff before your arrival so that we can ensure everything is prepared according to your preferences.Once again, please accept our sincerest apologies for any inconvenience caused. We appreciate your understanding and look forward to serving you better in the future.Warm regards,Jimmy C.General Manager