Jerantut Hill Resort

The name Jerantut Hill Resort may sound so beautiful, making one think that it has some kind of resort facilities, ambience or management standards. How wrong I was! Check in was poorly done. We arrived at 12noon, and was told that we can only check in at 2pm. No apologies, no explanations, no offer to help store our luggage, nothing! Just kept mum after saying that check in was at 2pm. When we got back after 2pm, we were given a room key, and nothing else was said. We had to ask where is the room located; thereafter we were informed that it was in the next building, and we had to drive up to that building. It was as if the receptionist mouth was filled with gold nuggets and that opening it would make him lose his nuggets. The receptionist couldn’t be more unwelcoming! The room was bare, with only 2 units of really really tiny tube of shower gel. The toilet roll had only 10 pieces of toilet paper left and there wasn’t any spare one anywhere in the room. There was no shower cap or any tissue paper. The room smelled musty, and the air conditioning was not working well. Shower was low pressure as the in-built pump wasn’t working. There was no noise insulation at all. We can literally hear other guests’ footsteps and kids running around and crying. The next morning, we went to the restaurant for the complimentary breakfast, but was told that it wasn’t available because it was the beginning of Ramadhan, the fasting month. What the heck? I told the person in charge that I am not a Muslim and therefore I wasn’t fasting, but he was adamant that breakfast will not be served, even though it was supposed to be included in the room rate. What a rip-off, and wharalet down. I seriously won’t recommend this hotel to anyone, as the service and the room kills the holiday mood. Better to stay in any other hotel which I am sure will offer better service, facilities and stick to their promise as advertised.