Holiday Inn Express Kamloops

Stayed at holiday inn express in Kamloops with 9 under baseball team. 15 rooms in total. Watching MLB playoffs in OT at around 9pm in a common lobby area that's also used for breakfast. Got approached by front desk saying tv had to be shut off due to noise. Noise was due to about 12 adults without alcohol as you weren't allowed that either. Alcohol I kind of get, I guess. The next afternoon after our games we were told we couldn't have the TV on at 3 in the afternoon because the common area is actually a breakfast area. I was given a business card with the name Narender Gurram as the manager and told to call him. Mr. Gurram was quite short and rude not wanting to listen to anything. He stipulated it was not a common area with a 55 inch tv hung on the wall but only a breakfast area. They also hid the remote like they were dealing with children. Family children went to use pool area that was poorly lit and very strong chlorine small effecting eyes and breathing. Reported to front desk and was met with little concern. Removed kids from pool. We have now heard from other teams with past experience at the Holiday Inn Express in Kamloops who experienced the same or simular treatment. There are plenty of hotels in Kamloops, as in the Coast hotel, the Thompson hotel, etc that treat their customers with respect not as a money grab.

Very friendly and helpful staff, excellent breakfast. The hotel is showing signs of it age, possibly more investmrnt is required in order to keep up it's high standard.

Good atencion The front desk staff at this hotel were exceptional from start to finish. They welcomed me with genuine warmth, ensured a smooth check-in, and were always available with helpful advice and friendly service throughout my stay. Their professionalism, attention to detail, and willingness to go the extra mile truly enhanced my experience. It's rare to find such consistently outstanding hospitality—thank you to the reception team for making my stay so enjoyable.

Hotel was quiet & clean. I’d like to commend the breakfast hostess. She was friendly, caring & very efficient. Food was fresh & regularly restocked. Tables were kept cleared & clean. Great breakfast!

Nice people. Don’t get the $50 DD they don’t check your room before you leave to see if there is damage!!

Unexpected from Holiday Inn Express, usually they are much cleaner and inviting, this locations old, rooms very small and smelly