Vieraskäyttäjä
12. kesäkuuta 2025
I would have honestly given this hotel a 5-star rating hadn’t the incident below occurred. The food is amazing, the views are incredible, the rooms are very spacious, and the team (reception staff, housekeeping and waiters and waitresses) are all very helpful and kind. During our stay, we had 3 breakfasts. Breakfast runs from 7 am to 11 am. I wake up very early and have a weird appetite. I usually drank a coffee and had a bite at like 8 or 8:30 am, then would go for a walk on the beach, and then come back at around 10 am to either have another coffee and/or breakfast. This was fine, until our final breakfast (on Tuesday). We went in at around 8:30 am had a coffee and an omelette, and decided to venture out for a walk on the beach since it was our last morning. We then said let’s have a waffle (I don’t usually eat sugar) since it’s our last day and head to breakfast at like 10:30 am. The waitress kindly got me a coffee, and I ordered the waffle. While waiting for it, the restaurant manager (Isabella or something) came over and asked “is this your second time at breakfast?, when we said yes, she said “this is normally not allowed”. So I told her do you want us to get up and leave? She said no, so I asked her what is the purpose of your question????? I asked her to get me the hotel manager immediately, and waited but no one arrived. I then went to reception and spoke to the Operations Director who was very kind and acknowledged the mistake that happened. I’m genuinely disappointed, this completely ruined my last day and honestly cast a shadow over my whole trip and stay at the hotel. Her meaningless question (which has NO purpose) ruined the beauty of this hotel, and made me forgot all the positive things. At no point were we informed of any time limit or seating rule. If something had been clearly communicated, we would have had no issue complying. It seems the restaurant manager prefers guests to sit from 8 am to 11 am and just keep eating, rather than relax and enjoy their breakfast or just a cup of coffee. What was most upsetting: no apology, no acknowledgement from the employee involved. Very strange to Greek hospitality and warmth. This is not how guests should be treated at a 5-star hotel. Extremely unfortunate and disappointing ending to my stay, which review I was looking forward to write.
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