Cyprotel Faliraki

Just arrived home from 7 nights at Cyprotel. Family of 4 with 5&8yr olds. We had a good time and the children loved it but I feel it’s definitely a 3 star not 4, if you are looking for a fun low priced hotel great, but don’t expect luxury. The main pool is where all the action is, aqua fitness brilliant. There’s a bar there that opens 10am. The other pool is always very quiet, it’s deep and I think it puts people with children off. The water park is good, children have to be 6 or over to go on the slides and this is monitored by wrist bands. The water seems to have turned our costumes yellow, not sure if it’s the chemicals. The pools are all cleaned first thing in the morning. We had a family room overlooking the water park, air con works brilliantly but the room was very dated, the bathroom flooded when you used too much shower gel, the towels weren’t replaced each day so we had to go and get some from reception on several occasions. A kettle is provided and 4 x small bottles of water, but it isn’t replenished and there’s nothing to make tea/coffee etc with, no cups if you want I’d take your own cups and coffee etc. I wish we knew this before hand. There is a hair dryer, not powerful but works! Luckily you just sleep in the room so none of this bothered us too much. Myself and husband took it in turns to get up at 6am for sunbeds, after a couple of days and still not getting a good spot by the main pool, we got up at 5 and finally got some decent ones. This didn’t bother us but can see how it can. There are always sun beds in with the water slides. I booked Cyprotel Faliraki as read good reviews about gluten free food - important for us as myself and 2 children all have coeliac disease. We had to book our food the day before from a special menu. They didn’t disappoint - fresh pizza/chips/pasta dishes everyday, sadly no desserts though but ice-cream gluten free which children ate plenty of from snack bar. None of the food in the restaurant is labelled, I haven’t been anywhere that hasn’t labelled before, usually the hotel would list the allergens or even the name of the dish but there is nothing, this is frustrating and something that could easily be rectified. My husband had what he thought was chicken one day and it was pork, luckily not a problem for him but could have been for someone else. He ate well from the snack bar & restaurant, mainly some kind of chicken/chips/pizza/donor meat combination. Cocktails and beer is good - although I wish i’d taken our own cups. Great views from rooftop bar & restaurant. The entertainment team is what makes this hotel great - Maddie, Anastasia & Boogie are absolutely lovely, as well as the whole team. On our last night we watched the Michael Jackson show which was awesome. We couldn’t get late checkout and as our transfer was at 7:50pm this was annoying. We were told the hotel was fully booked and it just wasn’t possible. This was the same for all the people we spoke to leaving. The hotel did let u

Lovely holiday! Excellent choice of food! Staff were great we will return next year x

No WiFi in our room, little bit run down