Hotella Resort & Spa

Tavsiye etmiyorum Yaptığımız rezervasyonu bulamadılar böyle bir rezervasyonunuz yok dediler. Uzun aramalar ve bekletmeler sonucunda otele girdik. Balkon çok kirliydi masa ve sandalye toz içindeydi oturamadık. Odada el sabunu ve banyo havlusu yoktu. Kahvaltıda süt yoktu.memnun kalmadık

Miletin emeğine konuyorlar iccinin parasını vermiyorlar utanmaz arlanmazlar insanların emeğine konarlar onca çalıştırdıkları işçilerin parasininyatirmiyorlar yuzsuzler bu kadar bu otele tatile giderken 10 kez düşünün işçinin hakkina yiyen bir otele tatile gitmeyin

No labels on food, staff do not clean rooms constant pressure to buy things from staff (spa staff mostly) especially when you are relaxing.

Das ist der reinste Horror Hotel. Die beschreibung passt gar nicht zum Hotel und der Umgebung. Schon beim ersten Tag, während des eincheckens wollten sie uns ein anderes Zimmer geben als was wir gebucht haben.Als wir endlich ein Zimmer bekommen haben nach ca. 10h der wiederrum total dreckig und schmutzig war (ungeziefer, verfaulte essensreste, Haare überall, schimmel). Als wir darauf bestanden haben das Zimmer sauber zu machen und das Bett neu zu beziehen kamen uns unter dem Bett auch wieder Essensreste wie Chips und benutzte Handtücher entgegen.Das Pfelegepersonal besteht aus mehreren Kinder ca. 14-17 Jahre alt, die überhaupt keine Ahnung haben was sie machen sollen. Das Führungspersonal wiederrum schieben den Fehler auf die Mitarbeiter. (Kein Personal usw.). Küche bzw. Restaurant ist ebenfalls dreckig, Besteck und Gläser nicht gewaschen, Essensreste auf den Tellern und Gläsern. Das Essen ist jeden Tag gleich. Die Entfernung zum Strand sind mehrere Kilometer ( 5-6km).Die hinfahrt dahin ist ein Disaster mit schlagen und Prügelei. Das Beach Bistro ist total dreckig. Mitarbeiter unfreundlich, teilweise kein Essen, kein Trinken und die Ausrede ist immer das gleiche, kein Personal. Die Anlange als solches ist eine null. Die Mitarbeiter wissen nicht was sie den ganzen Tag machen sollen( stehen den ganzen Tag rum). Um genauer zu sein empfehle ich diesen Hotel keinem. Laut, Tür schlagen, brüllen und wenn man die Rezeption anruft wird sich nicht darum gekümmert. Einfach schrecklich!

We had serious issues at our hotels such as mould in the fridge and walls that was covers up with paint or wasn’t. This affected my asthma and left me needing my Salbutamol inhaler which is only used for shortness of breath. I only take Symbicort Turbohaler which is one I take daily and this is an enough to keep me from an asthma attack. It’s a good thing I took my Salbutamol one or I would have needed to go to hospital. We complaint at the reception multiple times and they kept telling us they will change our room but they never did. We had to sleep with the balcony room door open just to help me with my breathing throughout the night. The fridge wasn’t working and wasn’t cleaned and had mould all in there. Once again we asked for this to be fixed and cleaned but it was never cleaned either. There was mould in the bathroom on the walls and the room which was either left exposed or cover with paint which was flaking on the floor all over our clothes and shoes. We didn’t take our clothes out of the suitcase because there was no room or it was covered with flaking moulding paint. When we arrived for two full days we had no hot water throughout the day and struggled to shower. As a Muslim women I should have warm water to perform wudhu, after complaining they said it would be fixed but it didn’t get fixed until the third day we was there. We still didn’t have hot water during the morning but only at night, the head of the shower split mid shower and that resulted in another trip to reception asking for a new head and we had to wait till it was fixed before we could use it. The shower had no shower curtain or anything so every time we had a shower it would flood the floor so we needed towels after towels. This was because the drain wasn’t taking the water so it would flood the bathroom and we could only take showers for a few minutes. We went to reception and asked for this time be looked into but it never was. Then each time the drain drained it would leave a smell of poop in the room. It was like we were getting other people’s drainage through our drains which made the smell occur. We complained again but still nothing so we could never have the door open to the bathroom, to air out the bathroom. Each time we went to reception everyone was complaining about something, either poop in their water. Mould on the walls, no hot water, someone opening their door while sleeping. Or that they were overbooked and couldn’t stay at the hotel. I was told my reception that they have three rooms available and ten different guest arriving tomorrow which they will have to be turned away because they have not rooms available. He showed me the system to prove we couldn’t upgrade to a better room. That the food was awful and was ordering take-away. Or eating out at Land of Legends.

The title of this review might seem like a gross exaggeration on first inspection. Still, please read the whole review to understand why the moniker of Belek's 'Shining' Hotel is truly justified. This holiday was meant to be a celebration of my sister's recovery after a long battle with thyroid cancer. Yet, it turned into an absolute nightmare due to the appalling standards at the hotel and the numerous issues we faced. Given that Hotella Hotel and Spa is advertised as a four-star establishment, we expected a high level of service and comfort, but it fell far short of that standard in every conceivable way. When we arrived, it was clear that the hotel did not live up to its advertised four-star rating. Our room was filthy, with dirty surfaces and a foul odour, which was utterly unacceptable for any hotel, let alone one with such a rating. This was just the beginning of our distressing stay. On the second night, the drainage in the shower backed up, resulting in sewerage flooding the bathroom. This was disgusting and a severe health hazard, which we found deeply concerning. Despite our immediate complaints, the hotel staff showed little interest and left the problem unresolved for the remainder of our stay. This, combined with an ongoing ant infestation throughout the hotel, made the environment wholly unsanitary and unfit for guests. The Wi-Fi, advertised as available throughout the premises, was intermittent and unreliable in our room and public areas. This made staying connected or planning our activities impossible, adding unnecessary frustration and stress to an unpleasant experience. The inability to rely on basic amenities further compounded our disappointment with the hotel. The most serious issue, however, was the food. Both my sister and I suffered from food poisoning after eating at the hotel, which we believe was due to undercooked or expired meat being served. This left us physically ill for the remainder of our stay, forcing us to avoid eating at the hotel altogether. This ruined our holiday experience and incurred extra costs for meals elsewhere. Considering that this was a supposed four-star hotel, such negligence in food safety is inexcusable. To make matters worse, most hotel staff could have been more helpful and dismissive whenever we raised our concerns. Rather than addressing the issues, they seemed indifferent, rendering us helpless and frustrated. We also felt wholly exploited by the exorbitant taxi fares organised through the hotel. A short journey between the hotel and the nearby town of Belek or the Land of Legends was charged at an outrageous €15/₺600. This was profiteering and money-grabbing, as the distance was minimal, yet we were forced to pay these inflated prices due to the hotel's arrangements. This left a bitter taste in our mouths and only added to the sense that we were being taken advantage of at every opportunity. To make matters worse, during one of our excursions, we encountered a highly aggressive