Marriott's Maui Ocean Club - Lahaina & Napili Towers

Acceptable accommodations, poor service! The rooms are alright but are starting to show their age. Even if they’re older, they could do better at cleaning and maintaining the facility. The staff were not very friendly around the pool area and seem inconvenienced by guests. The employee managing the slide (Wayne) made up rules to exclude certain kids and when I asked why those were different than what was posted he asked for my room number and wristband that NO ONE was wearing. I gladly went to get wristbands for my family and was told they had to be present. When I asked to speak to a manager the employee said “tourists” aloud and roll his eyes. Never have I been treated so poorly. My wife and I also booked a couples massage however when we showed up they said we had to do separate rooms or go back to back. They rebooked us for the day of checkout but wouldn’t let us do a late checkout to accommodate showering after. This is my last night so I’m hoping we can get a refund. Clearly the staff doesn’t want tourists visiting and management doesn’t seem to care since it was numerous employees. This trip was thousands of dollars… next time I’ll spend my money elsewhere where they welcome “tourists” and have a service culture.

When we decided to extend our vacation and fly over from Kauai we knew booking here, (having stayed here many times) we would not be disappointed...and we were not at all! Love this place, never stayed in this tower and I have to say - it was great...clean, nice views, and comfortable...the only downside was since its a vacation club being a lifetime Gold Elite member...means nothing really, point accumulation is good but no upgrades - but no biggie I didn't fly over to Maui to sit in the room! lol The main pool is the great, Hula show on Thursday, Happy Hour pricing on drinks, and Aloha Friday music both from 3-5 pm. Never did check out the adults only pool but it looks nice and peaceful and quiet. Great staff by the pool, in the bars, at the Bell Desk, and everywhere else...exactly what you would expect from a Marriott and more importantly that aloha spirit...Definitely enjoy a drink from the Lokelani Pool Bar, and the Beach Walk Kau Kau to Go - definitely worth a visit...and a short walk into Whaler's Village check out Leilani's on the Beach.......Mahalo and we will be back..

We (wife, 17 and 18 y.o. boys). spent the last week of 2024 in a mountain facing, 2 br, 2 bath unit. We've stayed in the Napili Tower several times over the past 18 years and it never disappoints. These self-catering units (full kitchens and in-unit laundry machines) can easily accommodate a family/group of 4-6 people. Other than the furniture, and kitchen and bathroom cabinets looking a bit tired (a resort employee told me the Napili and Lahaina Towers are slated for a facelift in the near future), it's an excellent choice for lodging... The building has its own parking lot, so you don't have to walk far to get to your car.... It also has it's own array of pools, grills and a hot tub, but it is a bit more of a walk to get to the main pool area, but that was no big deal for us... And the beach is right there in front of the building.... All in all, it's a great place to stay and i highly recommend it...