Marriott's Maui Ocean Club - Molokai, Maui & Lanai Towers

I guess being a Lifetime Titanium Elite member doesn't mean much. Booked a room with an ocean view, and we got a view of the hot tub (maybe you could call it a partial ocean view). I asked Katelyn (Manger) if she could discount the rate for a non ocean view and she said her hands were tied and couldn't do anything at her level. There were no other rooms available because the timeshare folks are all here now. Which is fine except you should not book rooms like this and lead people to believe they're going to get a full ocean like you see in the pictures of the rooms on the website.

Great experience Property needs some up dates or modernized style

We (me, wife, 17 and 18 y.o. boys) spent a full timeshare week in the Napili Tower (2 br, 2, bath mountain facing unit). We then moved out and moved into an 8th floor, 1 br, 2 bath unit in the Molokai Tower for 2 more nights.... While the unit was smaller, had only a 3/4 kitchen (no range/oven, smallish 3/4 sized fridge) and no in-unit laundry, we wished would could've stayed there an entire week instead of only 2 nights... The difference? We had an ocean-facing unit.... The view was nothing short of spectacular! This was our second time staying in the Molokai Tower within the past year....we stayed there over Spring Break this past March (north facing, 1 br, 2 bath unit with a partial ocean view) and were very satisfied. And even though it's located in the older section of the resort, there's something warmer and cozier about staying in that section of the resort vs the newer Napili Tower. The only 'complaint' was being up on the 8th floor on the ocean side of the tower, it would've been nice to have at least 1 elevator in that end of the building. All the elevators are at the other end of the building, across from reception... There was a stairway next to our room...no problem going down, but going back up....well, it's a pretty good workout. Overall, we really loved staying in the Molokai Tower both times. It's more than adequate for a family of 4 (it can actually sleep 5). So, if you don't need a ton of space and/or you can't score a bigger unit, the 1 br units in the Molokai tower are an excellent alternative.... I highly recommend it.

Been to get Starbucks coffee there. The pool looks like more for the kids than the Hyatt Regency that we stay.

This resort ALWAYS screws up reservations. I called owners service multiple times to verify reservations and spoke to the resort two weeks ago and confirmed and it was still wrong! We have come to this resort more than 10 times and every time is is messed up. This trip I have 3 units reserved. One reservation was made as Ocean Front, but it upon arrival I was told it was not. I am here for 29 days and have to move in the middle of the stay. WHAT? I am Titanium Chairman and started with Marriott in 1983. Also my name on the reservation was wrong. Somehow my name is all one word!?! How does that happen?? Such incompetence on every level. I am DONE WITH MARRIOTT! Will be selling these points as soon as I get home. UGH!

Can you imagine flying to Maui and seeing this out your window for a week? We are in this non-renovated room now and hear trash dumpsters and construction starting early in the morning all day. We asked to move rooms, but the front desk manager was unwilling to accommodate us. I have a hard time believing this is the only room open in this entire resort. She was very rude when I asked to move somewhere else not facing trash. Another good reason why we bought into Hilton vs. Marriott! Their employees really don't care about your vacation experience.