Matt F
4. heinäkuuta 2024
Had reservations for two one-night stays after week-long boat charter from Sitka to Juneau. Property is nice with great views and an exquisite restaurant. Upon initially trying to check in, our rooms weren't ready but we were greeted by Graycen, who proved to be a wealth of knowledge about both the property and surrounding area; unfortunately, this type of service is becoming a thing of the past, but she exemplified the definition of hospitality. Later on we did encounter a small issue with our reservations, but it was handled swiftly and in a very fair manner by GM Jessica. After this experience, it wasn't hard to tell why Graycen did such a great job - great service has a trickle-down effect and Jessica is an excellent example of a leader. Typically not a Wyndham fan, but I would definitely stay here if in Juneau again.
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